Field Service Technician

PGNA INC•Niles, IL

15d•Onsite

About The Position

Thermal Care, part of the Piovan Group, is a leading manufacturer of process cooling equipment and systems for applications worldwide. As an ISO 9001 certified manufacturer, Thermal Care provides heat transfer equipment for over 50 industries and specializes in meeting the specific needs of our customers by offering both standard and custom designed industrial process cooling solutions. Some of the industries served include plastics, laser, heat treating, food processing, machine tool, plating, anodizing, chemical, die casting, optical coating, and printing. Role - Field Service Technician Thermal Care is seeking a highly skilled and experienced Field Service Engineer based in the Chicagoland area to join our team. This role is responsible for performing preventive maintenance, warranty service, and billable repairs on process cooling equipment across a 3–5 state region, with a strong emphasis on preventive maintenance. The ideal candidate will travel in a company-provided van, delivering on-site technical support, identifying and implementing effective solutions to equipment issues, and coordinating with internal teams as needed to ensure timely and thorough resolution. A commitment to exceptional customer service and satisfaction is essential. PiovanGroup is a world leader in the development and production of systems for the automation of production processes for the storage, transport and treatment of polymers, plastic, and food powders. The Group is close to its customers, on a global basis, through continuous technical assistance and support from the design phase to the installation and start-up of the system. Customers, People, Innovation. These are the pillars of our philosophy that have led us to grow in a path that began more than fifty years ago, pursuing our development objectives with honesty, integrity, and transparency.

Requirements

Minimum 5 years’ experience in process cooling and HVAC.
Associate or technical degree in HVAC or related field preferred.
EPA Universal Certification for refrigerants required.
Must be familiar with chillers and have a solid understanding of thermal dynamics.
Strong understanding of schematics, wiring diagrams, ladder logic, and PLC logic
Proficiency with electronic test and measurement tools.
Valid Driver's License
Willing and able to travel 65–85% of the time, primarily by company van within assigned multi-state region.
Flexible to work independently and manage on-site responsibilities with minimal supervision.

Nice To Haves

Associate or technical degree in HVAC or related field preferred.

Responsibilities

Service, maintenance and start up Thermal Care process cooling systems, ensuring compliance with operational specifications
Verify system performance and ensure successful project sign-off
Conduct operator training on-site
Submit documentation for any outstanding issues and facilitate resolution
Build and maintain strong customer relationships to promote loyalty and repeat business
Analyze and resolve equipment issues with professionalism and accuracy
Perform remote diagnostics when required
Document service activities, including parts usage and resolution details
Adhere to all safety protocols and conduct work in accordance with company policies
Exhibit professional appearance and maintain a clean and organized workspace
Deliver high-quality workmanship and document events for future reference