Field Service Technician

Sure-Dry LLC • Menasha, WI

11d • Onsite

About The Position

Service Technician – For Those Who Love Independence, Structure & High Standards If you’re the type who likes to work independently, follow a clear process, and stay moving in a fast-paced environment, this role is built for you. At Sure-Dry, we give you exceptional training, proven systems, and the right tools so you can do your best work—every time. We’re looking for a dedicated, detail-driven Service Technician who takes pride not only in quality and efficiency, but also in delivering outstanding customer service. If you’re passionate about helping homeowners protect their biggest investment while creating a “WOW” experience at every appointment, you’ll fit right in. You’ll run pre-scheduled maintenance visits, complete system inspections, and recommend smart upgrades that improve performance and safety. Every day brings new customers, new challenges, and the opportunity to make a meaningful impact.

Requirements

• Comfort working independently and managing a structured daily route
• Strong attention to detail and pride in high-quality work
• Passion for customer service and the ability to consistently deliver outstanding customer experience
• Construction or trade experience preferred
• Consultative sales experience is a plus
• Ability to work in crawlspaces and lift up to 75 lbs.
• Valid non-probationary driver’s license and safe driving record

Nice To Haves

• Construction or trade experience preferred
• Consultative sales experience is a plus

Responsibilities

• Complete annual maintenance checks with precision and speed
• Work independently in customers’ homes using proven processes and tools
• Inspect, maintain, and upgrade waterproofing, foundation, and concrete systems
• Deliver outstanding customer service built on trust, professionalism, and genuine care
• Identify issues early and recommend effective solutions
• Uphold Sure-Dry’s quality, safety, and performance standards

Benefits

• Extensive, hands-on training designed to make you confident and successful
• Clear processes and structured systems so you always know what to do next
• Top-tier tools, equipment, and technology—no guesswork
• Competitive pay with commission opportunities
• Health, dental, vision, and 401(k) with company match
• Company vehicle
• $200 annual boot allowance
• A supportive, people-first environment where your passion for customer service is valued and recognized

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees