Field Service Technician

BLM Group World Wide•Salt Lake City, UT

12d

About The Position

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work. They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business. Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. Under direct supervision of the Service Manager, the Field Service Technician will perform new equipment installations, preventive maintenance, troubleshooting, and emergency repair of BLM equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.

Requirements

High School Diploma required, Associate Degree in a technical discipline is preferred or comparable military experience
2 – 4 years of experience in a similar technical position
At least one year of experience in a customer service role
Ability to travel 90% as assigned by management
BLM accepts candidates with Trumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experience
A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.
Proficiency in Microsoft Office (Word, Excel, Outlook)
Able to effectively use the Internet
Ability to understand and use I/O structure for technical trouble shooting purposes
Ability to effectively utilize electric/electronic test/measurement equipment
Must be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data results
Proficient in reading and comprehending technical information as presented in equipment manuals or in electronic media
Ability to accurately document technical data in terms of the steps taken to resolve equipment and product issues
Ability to communicate technical issues as well as the steps taken to resolve those issues with the BLM corporate office
Proven customer service skills with a primary focus on customer relationships
Highly organized
Excellent verbal and written communication skills
Must be able to work effectively with minimal supervision
Resourceful; able to discern who to call for assistance based on the technical situation at hand
Must have excellent time management skills
Effective team player who can work with all levels of team members as well as with all different types and levels of customers

Nice To Haves

Fluent in Italian preferred, but not necessary

Responsibilities

Supports the sales staff in servicing BLM equipment
Installs new equipment at customer sites
Performs preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer site
Carefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the future
Maintains excellent customer service and customer satisfaction
Demonstrate applicable BLM GROUP software capabilities to the customer
Prepares timesheets, service reports and installation forms, timely and accurately
Accurately track expenses and completes expense reports in a timely manner
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines
Communicate with other departments as necessary
Ability to work overtime as required by workload and customer necessity
Other duties as assigned by management