Field Service Technician

Core Health & Fitness, LLC•Vancouver, WA

13d•$29 - $32

About The Position

At Core Health & Fitness, our purpose is to live and share our passion for fitness. We bring innovative health and fitness solutions to the global market with brands like StairMaster, Schwinn, Nautilus, Star Trac, Throwdown, Wexer, and we’re still growing. We press into the future of fitness to ensure the creation of quality products and programming that meet the needs of an ever-evolving industry. At Core we are committed to building an energetic, diverse, and inclusive workspace. We value our differences and see community strength in diversity and representation. We’re always on the lookout for innovators, dreamers and doers who are passionate about fitness and wellbeing. We explore all opportunities to improve ourselves, our business partners, and our communities. If you’re looking for a fulfilling career in helping people, find the best version of themselves, you’ve come to the right place. We are looking for Field Service Technician to join our growing team. General Position Summary Under the direction of the Regional Field Supervisor, The Field Service Technician is responsible for repairing/servicing all products in the Core Health & Fitness product lines. These include Nautilus, StairMaster, Star Trac, Schwinn, Throwdown and Wexler. Develop and sustain customer satisfaction and loyalty through exemplary maintenance and repair of all brands. Duties include performing service work, assist with new product installations; along with timely and accurate documentation of work performed. Instill customer confidence in Core Health & Fitness product lines by providing timely maintenance with friendly and knowledgeable customer support.

Requirements

Basic knowledge of the fitness industry
Basic knowledge and experience in technical and mechanical problem solving.
Knowledge in the use of hand tools (Example: wrenches, screwdrivers, ratchets, drills, voltmeter, etc.)
Ability to recognize and solve problems in a timely manner.
Ability to accept and meet deadlines.
Strong sense of urgency to achieve a high percentage of goals.
Willing to assist teammates when needed.
Ability to establish and maintain a strong working relationship with a diverse group of co-workers, customers, and vendors.
Contributes to a positive working environment.
Demonstrates effective interpersonal, verbal, and written communication skills.
Ability to achieve a high level of accuracy
High attention to detail and commitment to world-class quality
Able to follow tasks through to completion in a timely manner without sacrificing quality.
Skilled in planning, organization, and establishing multiple priorities for work assignments.
State issued valid driver’s license
Successfully complete a background screening to include a Motor Vehicle Report.
Ability to drive and house/park a commercially tagged vehicle.
Ability to travel outside the regular service area domestically up to 25%.
Minimum of 1-3 years’ experience in a customer facing technical support or service roll required.
Basic knowledge of mechanical/technical problem solving required
Experience with standard trouble shooting and diagnostic methods for electro/mechanical equipment in the field.
Ability to read and understand technical drawings
Working knowledge of Microsoft Office Suite and similar communication related software.

Nice To Haves

Experience with Sales Force software.
Working knowledge of fitness industry preferred.

Responsibilities

Accepts, schedules, and completes work orders within 48 hours.
Ensure all service calls are documented (start to completion) and Service Reports are properly completed and submitted in accordance with established procedures.
Follow testing procedures accurately.
Service and maintain Core Health & Fitness product lines at customer locations in assigned service area; ensure service calls and repairs are carried out following company policies.
Ensure customer satisfaction by delivering quality and courteous support in a timely manner.
Communicates information regarding product performance and relays field feedback to Director of Services.
Inspect newly installed equipment on site where necessary.
Maintain vehicle inventory/parts through regular cycle counts, daily paperwork processing required. Process return parts with proper documentation and use precautionary procedures to safeguard company parts and equipment.
Must attend all required trainings, become proficient with computer software used for workday, and pass certifications on all relevant equipment.
Ability to schedule and have regular maintenance performed with contracted service provider.
Ability to submit expense reports and other required paperwork in a timely manner.
Safety is everyone’s responsibility. Staff are expected to always act in a safe manner and ensure that those around them do not put themselves or others at risk. Staff are expected to wear/use protective equipment when needed or as required at each site.
Service Technicians are required to provide basic hand tools. Subject to each state’s regulations.
Offer Core Health and Fitness Preventative Maintenance, Paid Service and Extended Warranty Product to customer throughout day-to-day activity.
Refer customers who have questions about new products to your sales team Keep Sales informed of upcoming purchases or needs customers are planning.