Field Service Technician - Arequipa
About The Position
FLS is a global leader in innovative mining solutions, committed to helping customers operate safely, efficiently, and sustainably. With a strong focus on technology, service, and expertise, we empower mining operations across the globe to optimize performance and achieve operational excellence. Joining FLS means being part of a passionate, forward-thinking team where your work makes a tangible impact. As a Field Service Technician, you will be a critical link between FLS and our customers, providing specialized technical support on-site at mining operations. You will ensure safe, efficient, and high-quality service delivery, while contributing to continuous improvement and customer satisfaction. This is a hands-on role, ideal for professionals with strong technical knowledge, problem-solving skills, and a customer-focused mindset.
Requirements
- Technical or engineering background in Mining, Mechanical, Electrical, or similar disciplines.
- Hands-on experience with mining equipment and on-site technical service.
- Proven experience in troubleshooting, maintenance, and commissioning of industrial or mining machinery.
- Strong analytical skills for root cause analysis and performance evaluation.
- Experience preparing technical reports and service documentation.
- Fluency in Spanish; English proficiency is a plus.
Responsibilities
- Provide technical guidance to internal and external customers during execution, commissioning, operation, and maintenance of FLSmidth and related equipment.
- Deliver cost-effective, high-quality service on-site.
- Develop expertise in an assigned product line.
- Plan, coordinate, and execute specialized services, including: Supplier services during project execution (installation, commissioning). Spot services and client training.
- Assist in service proposals, planning, and follow-up in collaboration with planning, logistics, and cost/budget teams.
- Conduct root cause analysis and material failure investigations on supplied equipment.
- Report work progress to clients ensuring adherence to quality standards.
- Train internal and external personnel on equipment commissioning, operation, and maintenance.
- Perform equipment analysis and diagnostics for FLSmidth-installed systems at mining sites.
- Provide preventive, predictive, and corrective maintenance support.
- Dimension resources required for technical and economic proposals.
- Support claims management and maintain accurate data in company tools.
- Prepare detailed service reports and statistical analyses of historical service data.
- Develop technical recommendations for rebuilds, upgrades, and potential new business opportunities.
- Support technical sales opportunities during proposal stages.
- Ensure efficient planning and use of resources for service delivery.
- Maintain safety and quality standards in all customer interactions.
- Coordinate safety reporting with the assigned HSE personnel.
Benefits
- Opportunity to work with a global leader in mining technology.
- Hands-on, impactful work at major mining sites.
- Professional development and training programs to enhance technical skills.
- Dynamic and collaborative work environment.
- Competitive compensation and benefits aligned with experience.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
No Education Listed
