Field Service Technician
About The Position
EnSight is currently looking for a Field Service Technician to join our growing team! Come join us as we offer our customers more than 100 years of combined experience in the food processing industry. We are passionate about working closely with our customers, and engineering the most creative solutions to meet their particular food industry equipment needs. Our Field Service Technician will be under limited supervision as they collaborate with sales, production and engineering to provide on-site technical support and troubleshooting of equipment.
Requirements
- A minimum of five years of manufacturing experience or experience in a technical field.
- Ability and willingness to travel with short notice and for multiple days, 75% of the time.
- Ability to read schematics and blueprints for electrical, hydraulic, mechanical structures and plumbing.
- Passion for customer service with a high sense of urgency
- A self-starter, able to take an opportunity and create a solution based on our customers’ needs.
- Excellent hand-eye coordination.
- Ability to lift at least 50 pounds.
- Proficiency with electrical and mechanical troubleshooting, operation, theory and installations.
- Mastery in maintenance functions including best practices in preventative maintenance planning.
- Sound operation abilities with overhead cranes, forklifts, and all hand tools.
- Proficient in electrical and mechanical equipment understanding and theory.
- Must be detail-oriented, with the ability to successfully follow through on assignments.
- Understanding of safety standards is required; including the use of personal protective equipment (PPE).
- Must be trustworthy, dependable and able to work well with other team members.
- MUST BE DEPENDABLE – Our customers count on us to get the job done and it takes every one of us!
- Requires the interpersonal skills to interact and collaborate with wide variety of internal personnel.
- Ability to problem solve and troubleshoot
- Must be able to interact professionally, appropriately, and courteously with customers, co-workers and other outside parties.
- Excellent attention to detail.
- Must show concern for quality and practice continuous improvement.
Nice To Haves
- Experience in welding, preferred MIG and TIG for stainless. Experience in machining a plus.
Responsibilities
- Provide technical services and customer support during field visits.
- Manage on site installations, repairs, maintenance and field tests.
- Troubleshoot issues and diagnose problematic symptoms of equipment to improve performance and operation.
- Produce timely, detailed service reports of services required and provided.
- Understand customer requirements and make appropriate recommendations.
- Provide a positive representation of Ensight in every situation presented.
- Maintain trusting, productive relationships with our customers.
- May perform other duties as assigned to help the rest of the Ensight team.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
251-500 employees
