Field Service Technician

SITECH Louisiana•Baton Rouge, LA

1d•Onsite

About The Position

SITECH Louisiana helps to build a better Louisiana by increasing Heavy Civil Contractors dirt moving productivity and profitability. To ensure we deliver our productivity promises we hire Construction Professionals with expertise in the means and methods of moving dirt. Heavy Civil Contractors equipped with SITECH Louisiana's Trimble Construction Technology perform work faster, more accurately, reach grade in fewer passes, need less fuel, and reduce Survey expenses all while helping their good operators become great. SITECH Louisiana is revolutionizing the business of moving dirt through innovative construction technology solutions such as GPS, Lasers, Optics, Drones, and Take-Off & 3D Modeling software. We are seeking a Service Technician to repair our technology in the shop.

Requirements

High School Diploma or GED equivalent.
Proven experience as a service technician or similar role, preferably in a related industry.
Experience in land surveying or in the construction industry preferred.
Background in troubleshooting and repair of heavy machinery preferred.
Technical background in electrical instrumentation is a plus.
Strong diagnostic and problem-solving skills, with the ability to troubleshoot complex technical issues effectively.
Proficiency in reading technical manuals, schematics, and diagrams.
Proficient in Microsoft Word, Excel, and Outlook.
Excellent customer service skills.
Ability to work independently with minimal supervision, as well as part of a team.
Knowledge of CAN data Heavy Machinery and Mechanical background a definite must
Physical stamina and dexterity to perform tasks that may require lifting, bending, and prolonged standing.
Valid driver's license and clean driving record.

Responsibilities

Perform service work on customers' equipment including, but not limited to, Provide support and troubleshooting to customer and service technicians.
Answer questions and resolve issues involving the appropriate SITECH Louisiana staff as circumstances may warrant.
Provide high-quality service that meets or exceeds our service standards.
Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
Diagnostics, testing, repair, calibration, upgrading and cleaning.
Escalate unresolved customer and service technician issues.
Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
Properly document all appropriate information including all activity on customers' equipment for the purpose of tracking progress and facilitating the invoice process.
Adhere to safety protocols and regulations at all times, ensuring a safe working environment for oneself and others.