Field Service Technician - Vape Hardware

iKrusher • Arcadia, CA

21d • $70,000 - $75,000 • Onsite

About The Position

We are looking for a Field Service Technician to support our cannabis vape hardware business by traveling to customer sites and resolving after-sales technical issues. This role is hands-on, field-based, and requires strong technical problem-solving skills, independence, and the ability to communicate professionally with customers on-site. The position serves as a critical bridge between customers, internal QA/R&D teams, and operations.

Requirements

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Electrical Engineering, Electronics Engineering, or a related technical field
• 2+ years of experience in field service, technical support, or after-sales support
• Strong hands-on troubleshooting ability for hardware, mechanical, and electronic systems
• Ability to troubleshoot technical issues independently in customer-facing environments
• Ability to independently diagnose issues and execute solutions in customer-facing, on-site environments
• Strong communication skills and professionalism when dealing with customers
• Comfortable with frequent travel (air and driving, 40–70%)
• Valid driver’s license and ability to travel nationwide
• Organized, responsible, and detail-oriented
• Strong documentation and reporting skills
• Fluent in Mandarin Chinese and English (spoken and written) to effectively communicate with overseas factories and internal engineering teams is a plus

Nice To Haves

• Experience with vape devices, battery-powered devices, or consumer electronics
• Experience working with OEM/ODM hardware products
• Familiarity with quality control, failure analysis, or RMA processes
• Cannabis industry experience is a plus, but not required

Responsibilities

• Travel to customer locations to diagnose and resolve vape hardware-related issues
• Perform on-site inspections, testing, troubleshooting, and minor repairs or replacements
• Support customers with device setup, usage optimization, and operational guidance
• Collect and document field failure data, customer feedback, and root-cause observations
• Coordinate with internal QA, R&D, and operations teams on corrective actions
• Assist with handling high-priority or escalated after-sales cases
• Provide basic on-site training to customer teams when needed
• Prepare clear service reports after each on-site visit

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level