Field Service Technician - Industrial Systems

Bizerba • Richmond, VA

56d • Onsite

About The Position

Transform Your Skills into Solutions; Join Us as a Field Service Technician and Shape Your Career! We're currently looking to hire a Field Service Technician to support our growing Industrial division in the Virginia territory, with a strong preference for candidates located near Richmond, VA, as this position includes in-office work with occasional travel. In this role, you'll be the face of Bizerba within your region, providing service for scheduled jobs, emergency repairs, and installations on equipment such as industrial scales, X-rays, metal detectors, vision systems, touch screens, and labelers. This position requires a customer-focused mindset, strong analytical skills, and the ability to work independently. We're also excited to offer a fully paid, 11-week training program in Richmond, VA, to help you build the technical skills needed to succeed in the role.

Requirements

• Associate degree or equivalent from a two-year technical school or college
• Strong electrical and mechanical skills are a must.
• Able to travel frequently, up to several hours of driving per day possible.
• Must be open to on-call and occasional weekends and/or overnight travel. Typical travel is 50-80% plus overnight. (Food stipend and travel expenses covered)
• Excellent customer service skills as this position acts as the “face” of the Company.
• Must possess basic computer skills and knowledge.
• High level of integrity and work ethic including being energetic, and self-motivated
• Able to work independently and remotely with project teams.
• Possess a valid driver's license and be able to successfully pass a criminal background and driving record check, as well as a pre-employment drug screen.

Responsibilities

• Perform equipment installations and/or service at various customers locations locally and nationwide if necessary.
• Perform scheduled work on Preventive Maintenance Programs and Service Contracts
• Responsible for maintaining a personal parts stock. Annual inventory counts must be within -5% discrepancy.
• Provide technical support for customers and distributors including on-call support on a rotational basis to include on-call checking shared email folders and answering service calls.
• Perform remote service and e-service.
• Training skills include ability to perform demonstrations of equipment capabilities, function and maintenance to operators and maintenance Crews.
• Handle technical correspondence with key customers.
• Communicate technical issues and problems to head Industrial office and work together on solutions.
• Prepare, communicate, and publish technical documentations for regular installations and projects.
• Comply with company objectives as regards to budget goals and profits, and in fulfilling reporting requirements
• Accurate and consistent logging in ADP and SIS
• Closing out work order tickets on time with descriptive details
• Detailed daily reporting of services provided at customers.
• Timely expense reporting
• Responsible for proper upkeep and maintenance of provided company service vehicle(s)
• Responsible for keeping the spare parts in new/sellable condition and safe packaging.
• Responsible for the proper upkeep of company issued equipment including tools, equipment, phone, laptop, and so forth.

Benefits

• Vacation and Holidays Time off Model I Holiday Schedule At Bizerba it is important to us that your work-life balance is not neglected. That's why we offer you flexible working hours so that you can organize your private life according to your individual needs. Paid time off (PTO) is available as a company benefit to all full-time employees. PTO can be used for any time off that an employee needs throughout the year including. leisure, personal, sick, etc. The Company also provides 8 paid holidays each year for all Full Time Employees.
• Retirement Plan 401K Plan I ADP Full time, regular employees who have completed “two months of continuous service” are eligible to participate in Bizerba 401(k) plan. Bizerba matches 100% up to 3% of your contribution and will give you an extra 0.5% for contributing at least 4%.
• Medical, Dental, Vision United Healthcare I Health, Dental and Vision United Healthcare is our insurance provider. We offer 3 tiers of Medical benefits, Dental HMO and PPO, and Vision benefits.
• Equitable Disability Leaves I EAP Bizerba provides Short-Term and Long-Term Disability to all eligible employees. These benefits are provided by Bizerba at no cost to you. The EAP is a confidential service, free of charge to you and your family and designed to help with personal, job and family concerns. Five face to face counseling sessions are available through the EAP for personal difficulties such as: Stress, Anxiety, Depression; Life Transitions; Divorce/Separation; Grief & Loss; etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees