Field Service Technician II - Northern California
About The Position
As a Field Service Technician II (MedSurg) at Boston Scientific, you will be on the front lines of delivering excellence in service for our innovative capital equipment portfolio. In this field-based role, you will be responsible for pre-installation assessments, installations, maintenance, troubleshooting, and service repair of a range of capital devices. These include Exalt-D Controller, StoneSmart Connect Console, Fluid Management System (FMS), iNod Console, and future capital products supporting our endoscopy and urology customers. You will partner closely with the Field Sales Organization and other cross-functional teams to ensure our customers receive best-in-class support both onsite and remotely-enabling smooth clinical operations and a high-quality patient experience. Interested in hearing directly from a Boston Scientific Field Service Technician? Watch this video featuring Bob to learn more about the role: https://videomy.co/sh2Iydw
Requirements
- Minimum of 1 year's experience in a relevant technical role, with an AA degree or equivalent education/work experience
- Proficiency in computer networking, equipment troubleshooting, and administrative tasks
- Familiarity with standard electronic test equipment
- Ability to travel frequently and on short notice (up to 85%)
- Ability to manage expenses, coordinate travel, and handle customer interactions professionally
- Possession of a service vehicle (five years old or newer) and ability to meet insurance requirements
- Clean driving record
- Ability to lift up to 75 lbs and sit/work at a computer for extended periods
- Experience working in hospitals and/or ambulatory surgery centers
- Strong verbal and written communication skills across diverse audiences
- Effective organizational skills and ability to manage multiple concurrent projects
- Ability to diagnose and resolve video and IT system issues in healthcare environments
- Ability to walk and stand for up to 4 hours
- Proficiency with business software tools, including the Microsoft Office Suite
Nice To Haves
- Over 1 year of field service experience, preferably in medical equipment
- Two-year college degree (AA) with a focus in Biomedical Engineering or Electronics
- Prior experience in Technical Field Service, Biomedical roles, or Military technical MOS
- Demonstrated ability to work independently with minimal supervision and effectively manage multiple assignments
Responsibilities
- Proposing system configurations compatible with endoscopic procedure room equipment
- Managing clinical and technical customer relationships and expectations
- Ensuring seamless evaluation periods and resolving adoption barriers during implementation
- Capturing, tracking, and reporting customer issues through the Quality system
- Providing technical and process support both onsite and remotely in collaboration with internal teams
- Documenting systems and procedure rooms for remote support purposes
- Updating account records, and creating installation and field service reports in Salesforce
- Partnering with R&D and Commercialization teams to support new product launch activities
- Reporting field activities and performing electronic troubleshooting and component replacement
- Delivering in-servicing and training sessions for medical personnel
- Performing preventative and corrective maintenance and product upgrades
- Handling complaints and documenting them in the complaint handling system
- Installing systems and performing related duties, including special projects
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
