Field Service Engineer - Northern California

oneservice inc.

9d

About The Position

The responsibilities include installing, maintaining, and servicing existing diagnostic, medical, and life science instrumentation while troubleshooting issues. This role focuses on providing an exceptional customer experience on-site and remotely. You'll work with high-tech product platforms related to life sciences and laboratory analytical apparatus.

Requirements

• A Bachelor's degree or technical certification in Engineering, Electronics, Life Sciences, or comparable military or education/work experience.
• At least 3 years of field service experience with molecular diagnostic or life science instrumentation.
• Strong understanding of laboratory workflows and technologies, such as PCR or NGS.
• Proficiency in diagnosing and repairing complex instrumentation involving mechanical, electronic, and software systems.
• Familiarity with Windows-based software and networking.
• Excellent communication and interpersonal skills for effective collaboration with customers and teams.
• Strong organizational and time management abilities to handle multiple service requests.
• Willingness to travel extensively (up to 75% overnight travel).
• Valid driver’s license and passport for domestic and occasional international travel.

Responsibilities

• Installation & Maintenance
• Install new molecular diagnostic and life science instruments at customers' premises, ensuring functionality, proper installation, and compliance with specifications.
• Perform routine and preventive maintenance to ensure optimal performance and minimize downtime.
• Technical Support
• Diagnose and troubleshoot mechanical, electrical, and software issues.
• Provide on-site and remote technical support to quickly resolve equipment malfunctions.
• Customer Training
• Deliver thorough training to end-users on equipment operation, maintenance, and care.
• Develop and update user manuals or training materials as necessary.
• Documentation & Reporting
• Record all service activities, including maintenance schedules, repairs, and customer interactions.
• Prepare detailed service reports and share findings with customers and internal teams.
• Collaboration
• Work closely with technical support, sales, and R&D teams, providing feedback on instrument performance.
• Participate in product demonstrations and trade shows as needed.
• Compliance
• oneservice is an ISO9001:2015 certified organization, conforming to those procedures and standards.
• Ensure all work adheres to company policies, customer requirements, and industry regulations.
• Follow health and safety guidelines during all service activities.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holidays.
• Opportunities for professional growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level