Field Service Technician I

SUNSHINE QUALITY SOLUTIONS, LLC•Abbeville, LA

5d•Onsite

About The Position

Sunshine Quality Solutions is actively seeking a field service technician/ diesel mechanic to perform in-field diagnostics, repairs and maintenance on agricultural and turf equipment. This role requires proficiency in complex service tasks, with occasional guidance from management.

Requirements

< 3 years, Certified JD Tech
Outstanding interpersonal and customer service skills
Applying knowledge- demonstrates near complete understanding of diagnosing/repairing equipment
May require assistance in diagnosing/repairing equipment
Revenue billed hours less than or equal to 160/month
Proficient knowledge of mechanical, electrical, and hydraulic systems used in repair of agricultural and turf equipment
Ability to use service advisor and basic computer functions
Ability to operate vehicles and equipment used for diagnostic purposes
High School Diploma
Valid Class D driver’s license with Medical Card
Ability to pass a pre-employment drug screen
Ability to perform diagnostic assessments and repairs using hand tools with precision.
Good hand-eye coordination for operating tools and equipment.
Ability to lift items weighing up to 75 lbs.
Capability to work on your feet for extended periods.
Strong vision for detailed inspections and reading documentation.
Commitment to adhering to safety protocols and maintaining a clean workspace.

Nice To Haves

Advanced or Master Service Technician certification
CDL license
Forklift certification

Responsibilities

Diagnose and repair John Deere equipment and technology in the field and on-site.
Maintain an accurate inventory of parts stocked on the service vehicle for efficient service.
Mentor and guide Service Technicians and Apprentices to enhance technical skills.
Identify customer service opportunities and communicate solutions to improve satisfaction.
Track billable time and manage work orders, ensuring accurate documentation and timely submission.
Participate in Service EDUCATE Training programs to further develop technical expertise.
Operate and maintain service vehicles, tools, and equipment to perform job duties safely and effectively.
Maintain a clean and organized work area, ensuring efficient and high-quality work performance.
Follow all safety protocols and regulations while performing tasks.
Stay current on John Deere and competitor products to deliver top-tier service and support.