Field Service Technician I

Clever Devices Ltd.

19h•Onsite

About The Position

As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. We are continuing to grow and are looking for a Field Service Technician. The Field Service Technician is responsible for field service calls, diagnostic repairs, and maintenance updates on Clever Devices electronic and computerized equipment at the customers or Transit Authority’s facilities. The Field Service Technician is additionally responsible for managing spare parts inventory as well as the care and service of the company vehicle. This position will require travel up to 75%.

Requirements

3+ years’ experience as a mechanical service technician
Hands on experience with electronics and computer systems
Working knowledge in networking and software applications
Clean driving record that is maintained as such for insurability
Superior trouble shooting and problem-solving skills
Strong computer skills including working knowledge of MS Office including Word and Excel, and ability to learn new programs such as Axapta or customer specific software
Strong organizational skills
Good interpersonal skills
Strong time management skills
A.A.S or equivalent
Ability to travel up to 75% within the United States.

Responsibilities

Handles all service calls and completes diagnostic repairs and maintenance updates
Manages spare parts inventory
Responsible for care and maintenance of a company service vehicle
Maintains a thorough working knowledge of Clever Devices electronic and computerized equipment as well as associated software
Configures, repairs, maintains, updates and installs Clever Devices equipment on a regular basis
Serves as point of contact at customer location for any and all service inquiries
Anticipates and trouble shoots any issues to ensure continual quality for the customer
Proactively reports trends in repairs and maintenance to supervisor
Creates and maintains a log of all service repairs, maintenance and updates
Ensures all repairs and maintenance are completed to customers satisfaction
Works onsite at the customer facility or at the Transit Authority, and maintains business etiquette standards of Clever Devices
Ensures they maintain a clean work site whether at customer facility or Transit Authority.
Position may require weekend, overnight, and on-call shifts