Field Service Technician / Engineer

Brueckner Group USA Inc•Dover, NH

43d

About The Position

Brueckner Group USA is looking for a Field Service Technician / Engineer to join our Packaging Division in Dover, NH. The Service Technician’s / Engineer’s role is to provide customer support in the installation, operation, training and maintenance of Kiefel packaging equipment through dialogue, diagnostics, troubleshooting, repair and spare parts sales.

Requirements

Hands-on experience operating packaging thermoforming machinery a plus
Process knowledge of packaging thermoforming machinery a plus
Solid Electrical and mechanical knowledge
Must work well in a team environment and independently
Must learn quickly and be able to hone-in troubleshooting skills in a dynamic environment
Engineering degree or equivalent work experience

Responsibilities

Respond to incoming customer calls for service and spare parts
Maintain and operate lab machines for customer and internal trials
Create machine recipes for new tooling and debug Process
Provide support for machine installation and machine retrofits
Provide training to our customers on Process, Maintenance, and machine operation
Provide technical support to our customers at both their sites and remotely
Provide machine startup and commissioning after installation
Handle machine acceptance both at the Factory and at the customer site
Travel as necessary and required to meet customers schedule (up to 75%)
Provide internal Sales support
Prepare and submit all necessary paperwork as required for expenses, travel, and service reports on a timely basis
Serve as ambassador for BGU while interacting with customers
Proactively contact current customers to promote spare parts and service sales
Job requires mechanical and electrical duties