Field Service Tech

AMF Bakery•Richmond, VA

11d•Onsite

About The Position

Field Service Technician to provide on-site service and installation support for bread & roll line equipment and serve as a key point of contact in building customer relationships. This position will also have an opportunity to service AMF Bakery Systems customers based in the USA. Ideal candidate will have a strong mechanical experience, electrical and controls experience is a plus. How you will impact AMF Aftermarket rebuilds and upgrades:

Requirements

Three (3) years field service experience in food/beverage/ bakery or packaging industry
Five (5) years mechanical and electrical experience in a high-speed bakery or other automated process equipment environment
75% travel required in North America and international
Proficient in reading and interpreting engineered blueprints
Proficiency and trouble shooting ability in power transmission parts (bearings, motors, reducers, belts, pulleys), pneumatics (air cylinders, valves), hydraulics and electrical circuits.
Basic machine shop and fabricating skills to make modifications to parts in the field, cut & drill various materials, dismantle, repair and re-assemble mechanical devices
Proper written and verbal communication skills to interact professionally with engineering, sales force and customers
Operating understanding of various types of Variable Speed Drives, Sensors, Conveyors, PLC's, OIT's, etc.
Background in Rockwell Product line SLC-500, Panel View Logix 5000, Panel View Plus and associated communication software
Programming capabilities are required, ability to understand the programmable logic control process and make changes as directed

Responsibilities

Supervise mechanical and electrical installation of bread and roll line equipment
Service and maintenance of existing bread and roll line equipment
Ensure basic training of customer personnel in Maintenance, Sanitation & Operation of bread and roll line equipment
Review spare parts needs for customers, interface with Inside Sales Rep's to coordinate customer needs in parts
Act as a technical resource for the customer to operate bread and roll line equipment at maximum potential
Identify and communicate new equipment opportunities to the outside sales force
Phone troubleshooting for customer breakdowns
Conduct occasional trips to AMF locations to participate in equipment review, final assembly and checkout
Create weekly activity reports, detailed technical reports from each customer site visit and weekly expense reports
Provide feedback to engineering for technical problem solving.
Promote parts, kits and service for all AMF serviced and installed equipment.