Field Service Tech
About The Position
Lifecycle Services is a global service organization specializing in supporting customers in the processing, packaging and material handling markets. As a service partner, Lifecycle Services delivers an equipment lifecycle management program shaped to meet customer needs. We are equipped to advance priority access to critical parts, deploy factory-trained equipment experts and master technicians on-site, and help execute an asset management plan including installation, start-up, maintenance and modernization. Our dedicated team of service specialists deliver 24/7 support. Duravant’s Lifecycle Services division requires all Field Service Technicians to travel to customer sites to perform total equipment lifecycle management services. This includes installations, preventative maintenance, start-up/commissioning, troubleshoot issues, and provide upgrades/modernizations. As a Field Service Technician, you will: Field Service Technicians conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration Field Service Technicians conduct site visit meetings with customer contacts to include explanation of job scope and work completed Dismantle machines for refurbishment or relocation Perform quality control tests on repaired equipment, as needed Achieve service delivery goals including response time, first time fix and customer satisfaction rates Participate in cross-training and cross-functional teams with other Duravant operating companies
Requirements
- Proven, High degree of knowledge and experience of mechanical, hydraulic, electrical, and pneumatic components
- Ability to interpret complex technical information involving mechanics and electronics, including schematics and mechanical engineering documentation
- AB CompactLogix and various other PLCs knowledge, troubleshooting, and modifications.
- AB PanelView and various types of HMI programming and troubleshooting
- Variable Frequency Drive (VFD) parameter configuration and programming
- Depth-full understanding of Servo drive motor systems and configuration
- Associate or bachelor’s degree in Mechatronics is desired
- EE, EET, EECS or Industrial Electronics degree is a plus
- Strong mechanical and electrical background required
- Solid understanding and programming of PLCs required
- Must have a valid driver's license, a U.S. passport, and a good driving record.
- Experience and ability to travel extensively, up to 80 to 90%, including overnights as necessary and some weekends throughout the week away from home. International travel may be required occasionally.
Nice To Haves
- Experience with robotics and industrial robot application beneficial
Responsibilities
- Field Service Technicians conduct field service calls at customer sites to provide installation, commissioning, emergency repair, technical support, preventive maintenance, audits, retrofits and training services
- Field Service Technicians perform mechanical and electrical modifications including PLC programs and servo drive configuration
- Field Service Technicians conduct site visit meetings with customer contacts to include explanation of job scope and work completed
- Dismantle machines for refurbishment or relocation
- Perform quality control tests on repaired equipment, as needed
- Achieve service delivery goals including response time, first time fix and customer satisfaction rates
- Participate in cross-training and cross-functional teams with other Duravant operating companies
Benefits
- Over time available
- Company vehicle
- Company cell phone
- Shared company-paid premium health benefits with buy-up options.
- Health Savings Account (HSA) options
- Company-paid telemedicine program.
- Company paid Long-term Disability Plan and Basic Life and AD&D.
- 401(k) employer matching plan.
- Company discount program for you and your family (e.g., concerts, sporting events, health and wellness, travel, gifts and more!).
- Employee Assistance Program (EAP) that assists with guidance on childcare, financial planning, pet care and more.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
501-1,000 employees
