Field Service Tech III
About The Position
As a Field Service Technician III, you’re not just fixing problems—you’re setting the standard. You’ll represent MITER Brands and our respected family of products, including Milgard, MI Windows & Doors, and PGT Innovations, delivering advanced, expert‑level service where it matters most: in the field. This senior‑level role is designed for experienced professionals who enjoy complex problem‑solving, independent decision‑making, and mentoring others. Your expertise directly influences customer satisfaction, product performance, and the success of our field service operations. MITER Brands is home to some of the most trusted names in the window and door industry. We serve builders, contractors, remodelers, and homeowners nationwide—backed by stability, innovation, and strong leadership. What you’ll enjoy here: Competitive top‑end pay 💰 Trusted autonomy in the field ✅ Opportunities to mentor and lead 📈 Working on premium, industry‑leading products A company that values craftsmanship, accountability, and expertise 🛠️
Requirements
- High school diploma or equivalent (advanced technical training or certifications strongly preferred)
- 5+ years of experience in window/door service, installation, or related trades
- Proven ability to troubleshoot and resolve complex technical issues independently
- Strong customer communication skills, including escalated situations
- Demonstrated experience mentoring or training junior technicians
- Familiarity with Milgard, MI Windows & Doors, or PGT product lines preferred
- Comfortable using digital service tools and mobile documentation systems
- Knowledge of building codes, installation standards, and construction best practices
- Ability to lift and maneuver up to 50 lbs, including ladders and tools
- Valid driver’s license with a clean driving record
Nice To Haves
- Familiarity with Milgard, MI Windows & Doors, or PGT product lines preferred
- advanced technical training or certifications strongly preferred
Responsibilities
- Diagnose and resolve complex and escalated window and door service issues
- Perform advanced inspections, repairs, retrofits, and adjustments with minimal guidance
- Serve as a senior field expert for high‑visibility customer situations
- Clearly communicate findings, solutions, and preventative recommendations
- Mentor and support Field Service Technicians I & II through coaching and ride‑alongs
- Collaborate with engineering, quality, manufacturing, and customer care teams
- Provide feedback on product performance and recurring field issues
- Maintain accurate service documentation and parts tracking
- Keep service vehicle, tools, and inventory field‑ready
- Uphold safety standards and best practices on every jobsite
- Recommend product upgrades and preventative maintenance when appropriate
- Stay current through ongoing training and advanced certifications
Benefits
- Three comprehensive Medical plan options
- Prescription
- Dental
- Vision
- Company Paid Life Insurance
- Voluntary Life Insurance
- Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Paid time off (PTO) and paid Holidays
- 401k retirement plan with company match
- Employee Assistance Program
- Teladoc
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
- Tuition Reimbursement
- Yearly Wellness Clinic
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
