Field Service Tech II Wisconsin
About The Position
Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary This role will cover the Spooner and Eau Claire, WI area and region. Field Service Technician 2 is responsible for the completion of assigned tasks at customer locations. These include scheduled calls; installs, conversions, removals, change of ownership (COO), preventative maintenance (PM’s) and unscheduled calls; service and supplies. The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and / or traveling to customer locations for repair, installation, COO, preventative maintenance and removal of company equipment with limited direct supervision. • Ensures that tools and equipment are kept in proper, safe, and working condition • Returns completed paperwork for processing in a timely manner • Provides high quality service to customers • Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing with coins • Visits clients and performs gaming maintenance • Performs basic repair and preventative maintenance on assembly level components • Trains less experienced technicians on use of troubleshooting techniques • Stays abreast of the latest technology and is able to install updates • Replaces faulty components when authorized by the customer • Verifies property specifications so game options and parameters can be set accordingly • Reviews customer issues with management and tech support • Ensures customers are satisfied with Light & Wonder equipment Job Level Description Demonstrates ability to learn and support several aspects of function. Handles routine activities.
Requirements
- Must have a high school diploma or equivalency.
- Years of experience 1-2 years
- Strong communication skills
Responsibilities
- Completion of assigned tasks at customer locations
- Troubleshooting customer problems over the telephone and / or traveling to customer locations for repair, installation, COO, preventative maintenance and removal of company equipment with limited direct supervision
- Ensuring that tools and equipment are kept in proper, safe, and working condition
- Returning completed paperwork for processing in a timely manner
- Providing high quality service to customers
- Troubleshooting problem down to the component level using internal diagnostic tests, options, and functional testing with coins
- Visiting clients and performs gaming maintenance
- Performing basic repair and preventative maintenance on assembly level components
- Training less experienced technicians on use of troubleshooting techniques
- Staying abreast of the latest technology and is able to install updates
- Replacing faulty components when authorized by the customer
- Verifying property specifications so game options and parameters can be set accordingly
- Reviewing customer issues with management and tech support
- Ensuring customers are satisfied with Light & Wonder equipment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
