FIELD SERVICE TECH II

Light & Wonder•New York, NY

About The Position

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary This role will cover primarily our customer in Queens, NY but may also need to go to Philadelphia, PA, Connecticut and New Jersey. Shift: Tuesday through Saturday, 7:00am to 3:30pm. If the idea of speaking to customers and addressing their Casino Gaming machine service break-fix, installation, and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits. If you are a good fit, you would spend your days caring for customer needs and looking after any concerns they may have about their gaming equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their gaming care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue. We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals. Working with LnW means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

Requirements

An understanding of and experience with troubleshooting computer software and hardware technologies.
Excellent interpersonal, verbal, and written communications skills, with proven technical and customer satisfaction skills
Promptly respond to customer/management request and feedback.
Proven self-starter with motivation and ability
Great organization and time management skills that allow you to handle multiple responsibilities efficiently and promptly
Strong judgement and problem-solving skills to determine most cost-effective repair/resolution to minimize customer downtime
Ability to prepare and analyze reports to identify product failure trends and service ability issues
Ability to lift, install and move large self-service equipment (Occasionally lift or move up to 70 pounds)
High School Diploma or equivalency
Pass background check and a clean driving record (No more than 3 speeding tickets in the last 5 years).

Nice To Haves

Mechanical or electronics experience preferred.
Casino knowledge/experience a plus.

Responsibilities

Provide an uncommon customer experience using your technical skills
Communicate the value of our services and match products with customer needs
Build and maintain strong, long-lasting customer relationships
Solve your customers’ challenges the first time, owning it

Benefits

Competitive salary plus company matched 401K plan
Fast-paced, fun, flexible, and dynamic work environment
Excellent Health, Dental & Vision benefits
Flexible spending accounts for health care and day-care
Convenient direct deposit for paychecks
11 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
Company paid Life and Disability Insurance
Paid Training, Education reimbursement and continued education
Company paid uniforms and shoes
Company vehicle (position specific)