FIELD SERVICE TECH II

Light & Wonder • New York, NY

2d

About The Position

Gaming: Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe. Position Summary This role will cover primarily our customer in Queens, NY but may also need to go to Philadelphia, PA, Connecticut and New Jersey. Shift: Sunday through Thursday 7:00am to 3:30pm. If the idea of speaking to customers and addressing their Casino Gaming machine service break-fix, installation, and preventative maintenance needs appeals to you then we’d love to hear from you at Scientific Games. We are hiring field service professionals, no industry experience required. Scientific Games is a different kind of Service Company, where we put making sure our staff has all the tools and training to complete the job the first time our number one priority. Customer first focused, from customer service training and equipment including to company-paid uniforms, shoes, mobile phone, competitive pay, vehicle, safety benefits, and excellent health, paid holidays and PTO (Paid Time Off) dental and vision benefits. If you are a good fit, you would spend your days caring for customer needs and looking after any concerns they may have about their gaming equipment service. You’ll help them resolve equipment and communication concerns, new installations and preventative maintenance needs identifying their gaming care needs and make recommendations on providing the best services. You’ll be part of a team that is customer service focused on creating revenue. We’ll teach you all kinds of cool stuff in this exciting industry of Lottery and Gaming! You will learn all about gaming terminals, IT communications, software, and providing the best customer service. You will enjoy independence as well as support, because you’ll be working with a team of like-minded, positive service professionals who will help support you in achieving your weekly service goals. Working with Light and Wonder means good compensation, respect from your employer, opportunities to advance, an outstanding group of people to work with, and plenty of engaging, rewarding technical and customer service work.

Requirements

• Must have a high school diploma or equivalency.
• Must be at least 21 years of age, as required by law
• Mechanical or electronics experience preferred.

Nice To Haves

• Casino knowledge/experience a plus.

Responsibilities

• Provide an uncommon customer experience using your technical skills
• Communicate the value of our services and match products with customer needs
• Build and maintain strong, long-lasting customer relationships
• Solve your customers’ challenges the first time, owning it

Benefits

• Competitive salary plus company matched 401K plan
• Fast-paced, fun, flexible, and dynamic work environment
• Excellent Health, Dental & Vision benefits
• Flexible spending accounts for health care and day-care
• Convenient direct deposit for paychecks
• 11 Paid Holidays + 17 Paid Time Off (PTO) Days annually, with 40 hours carryover
• Company paid Life and Disability Insurance
• Paid Training, Education reimbursement and continued education
• Company paid uniforms and shoes
• Company vehicle (position specific)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED