Field Service Tech Automation

Ranpak•Chicago, IL

About The Position

The Field Service Technician, Automation will install, commission, maintain and/or repair Ranpak Automation equipment (at various customer locations) while maximizing machine uptime and customer’s satisfaction. This role will also support other administrative duties within the Service and Parts Department. Essential Duties & Responsibilities Fully accountable for completing the work according to the service work order Support the Ranpak Tech Support Hotline when necessary Prioritizes working safely at all times and abides by any specific customer requirements Responsible for writing detailed and accurate field service reports Accountable for timely submission of field service reports and expenses. Maintains communications with customers and Ranpak personnel about the progress of the job Helps to build and maintain professional relationships with various customers Responsible for keeping the tools and other equipment (e.g. service van) in good condition Responsible for a clean and tidy machine/working place when leaving the customer’s location Actively contributes to a professional and profitable service organization Other duties as assigned by manager

Requirements

Formal electrical/mechanical training from a university or technical school is preferred, or 4 years’ experience with industrial automation maintenance & troubleshooting.
Ability to travel within North America on short notice, ramp up to 50-70% travel is expected
Strong mechanical/electronic skills to analyze and resolve problems of complex machinery
Able to understand and work with PLCs of different vendors (e.g. Siemens, Beckhoff, etc.)
Logical and solution-oriented thinking
Self-Motivated, aspiring to improve technical knowledge and keep skills sharp.
Ability to read blueprints, schematics, and technical drawings
Good verbal & written communication
Experience with SAP or similar ERP systems
Highly focused on customer service and exceeding client expectations
Above average use of computer applications like MS Office
Flexible working hours to meet customer needs. Occasional weekend and off-shift hours

Responsibilities

Fully accountable for completing the work according to the service work order
Support the Ranpak Tech Support Hotline when necessary
Prioritizes working safely at all times and abides by any specific customer requirements
Responsible for writing detailed and accurate field service reports
Accountable for timely submission of field service reports and expenses.
Maintains communications with customers and Ranpak personnel about the progress of the job
Helps to build and maintain professional relationships with various customers
Responsible for keeping the tools and other equipment (e.g. service van) in good condition
Responsible for a clean and tidy machine/working place when leaving the customer’s location
Actively contributes to a professional and profitable service organization
Other duties as assigned by manager