Field Service Team Lead

ITW•Rogers, MN

2d•$34 - $41

About The Position

Basic Function: Support the service supervisor by directing and delegating daily field service duties related to technical support, troubleshooting, training, repair, preventive maintenance, and servicing of industrial X-ray inspection products. Key Responsibilities: Support the service supervisor by directing and delegating daily field service duties related to technical support, troubleshooting, training, repair, preventive maintenance, and servicing of industrial X-ray inspection products. Work directly with OEMs on product related issues. Work directly with customers on service & support solutions that require in depth monitoring, consultation, planning and execution to achieve resolution. Collaborate with the technical imaging and software support team for cross training. Diagnosis and repair of industrial test equipment; including but not limited to high voltage generators, electrical distribution panels, PLC’s, PC’s, control software and automation components. Daily tasks include providing technical support to customer; updating and completing service tickets as required. Ensure that any and all customer concerns are addressed and the appropriate follow up is taken. Work with the service coordinator on scheduling and billing. Train customers on the proper operation of equipment as required. Additional Responsibilities: Travel required; both domestic & international via automobile and airline. Up to 10%. Assist manufacturing with system integration and installation. Travel to customer site for preventative maintenance, installations as well as emergency service if needed. Adhere to NSI’s waste management and recycling policies Additional duties as assigned What We Are Looking For: Ability to lead and mentor individuals. Strong mechanical and electronic aptitude with ability to ready, comprehend and interpret complex technical information involving mechanics and electronics Strong customer service skills with high level of professionalism Ability to communicate effectively with accuracy and detail Ability to work independently and with a team with a high sense of urgency Ability to maintain composure in high pressure situations Compensation Information: $33.65 to $41.00 per hour based on education, experience and geography. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. At ITW, we think and act like entrepreneurs. We embrace autonomy, make decisions and take ownership to create innovative solutions for our customers all over the world. ITW is a Fortune 200 global multi-industrial manufacturing leader. Our seven industry-leading business segments offer career development and learning opportunities in more than 50 countries across the globe. We’re committed to investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle. Our decentralized, entrepreneurial culture empowers you to think and act like a business owner. We aspire for everyone to perform to their full potential and value the unique and diverse perspectives, experiences and ideas that make us better together. The ITW Business Model gives us the tools to focus on what’s most important, and we’re grounded in our values of Integrity, Simplicity, Trust, Respect and Shared Risk.

Requirements

Ability to lead and mentor individuals.
Strong mechanical and electronic aptitude with ability to ready, comprehend and interpret complex technical information involving mechanics and electronics
Strong customer service skills with high level of professionalism
Ability to communicate effectively with accuracy and detail
Ability to work independently and with a team with a high sense of urgency
Ability to maintain composure in high pressure situations

Responsibilities

Support the service supervisor by directing and delegating daily field service duties related to technical support, troubleshooting, training, repair, preventive maintenance, and servicing of industrial X-ray inspection products.
Work directly with OEMs on product related issues.
Work directly with customers on service & support solutions that require in depth monitoring, consultation, planning and execution to achieve resolution.
Collaborate with the technical imaging and software support team for cross training.
Diagnosis and repair of industrial test equipment; including but not limited to high voltage generators, electrical distribution panels, PLC’s, PC’s, control software and automation components.
Daily tasks include providing technical support to customer; updating and completing service tickets as required.
Ensure that any and all customer concerns are addressed and the appropriate follow up is taken.
Work with the service coordinator on scheduling and billing.
Train customers on the proper operation of equipment as required.
Assist manufacturing with system integration and installation.
Travel to customer site for preventative maintenance, installations as well as emergency service if needed.
Adhere to NSI’s waste management and recycling policies
Additional duties as assigned