Field Service Supervisor

Siegling America • Wood Dale, IL

18d

About The Position

The Field Service Supervisor plays a critical role in overseeing and coordinating the activities of field service technicians to ensure timely and efficient service delivery across various client sites. This position is responsible for managing daily operations, including scheduling, dispatching, and monitoring the performance of field personnel to meet service level agreements and customer satisfaction goals. The supervisor acts as a key liaison between the field team and management, facilitating communication, resolving issues, and implementing process improvements. Additionally, the role involves training, mentoring, and evaluating staff to maintain high standards of technical expertise and safety compliance. Ultimately, the Field Service Supervisor ensures that all field operations run smoothly, contributing to the overall success and reputation of the company within the United States market.

Requirements

• High school diploma or equivalent; Associate’s or Bachelor’s degree in a related field preferred.
• Minimum of 3 years of experience in field service or technical support roles, with at least 1 year in a supervisory capacity.
• Strong knowledge of field service operations, including scheduling, dispatch, and customer service.
• Proficiency with field service management software and Microsoft Office Suite.
• Valid driver’s license and ability to travel to various job sites within assigned regions.

Nice To Haves

• Bachelor’s degree in Engineering, Business Administration, or a related discipline.
• Experience in the specific industry relevant to the company’s services (e.g., HVAC, telecommunications, industrial equipment).
• Certification in project management or leadership training programs.
• Familiarity with safety regulations and compliance standards applicable to field operations.
• Ability to analyze technical data and generate detailed reports for management review.

Responsibilities

• Supervise and coordinate the daily activities of field service technicians to ensure efficient service delivery.
• Develop and manage technician schedules and dispatch assignments based on priority and geographic location.
• Monitor field operations to ensure compliance with company policies, safety standards, and customer requirements.
• Provide technical guidance and support to field staff, troubleshooting complex service issues as needed.
• Conduct regular performance evaluations, provide coaching, and facilitate ongoing training for team members.
• Serve as the primary point of contact between field personnel and management to communicate updates and resolve operational challenges.
• Analyze service data and customer feedback to identify areas for process improvement and implement corrective actions.
• Ensure accurate documentation of service activities, including work orders, reports, and inventory usage.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED