Service Field Supervisor

Brandt Heating and Air Conditioning•Iowa City, IA

23h•$80,000 - $100,000

About The Position

The Service Field Supervisor oversees the performance, development, and efficiency of service technicians. This includes revenue goals, maintenance agreement sales, lead generation, and overall service-related objectives. This role ensures technicians are properly trained, supports field questions, and assists with diagnosing and repairing HVAC equipment issues. The supervisor collaborates closely with the internal service team and management to enhance customer experience, improve department efficiency, and reduce operational costs.

Requirements

State of Iowa HVAC License
Minimum 3 years of experience in customer service or management within a service industry (or equivalent education/experience)
Ability to read and interpret wiring diagrams and blueprints
Familiarity with a broad range of HVAC systems and troubleshooting (furnaces, AC, geothermal, heat pumps, boilers, rooftop units)
Ability to safely operate scissors and genie lifts
Knowledge of basic sheet metal practices
Understanding of air balancing principles and techniques
Experience making repair and replacement decisions
Demonstrated leadership and accountability
High School Diploma or equivalent
Valid driver's license
Strong computer skills
Highly organized
Advanced customer service and communication skills
Meets criteria of Level 4+ technician (NATE certification preferred)

Nice To Haves

NATE certification preferred

Responsibilities

Perform accurate diagnosis and repair of HVAC equipment
Explain services and policies to customers before work begins
Charge and collect payments per company procedures
Complete daily paperwork, logging hours and materials before leaving job sites
Read diagnostic data to identify issues and assist technicians remotely
Identify root causes of part failures
Assist installation department with technical issues or recommendations
Ensure all service technicians receive proper training
Implement service tools to improve efficiency and problem identification (e.g., MeasureQuick)
Stay informed and prepare team for industry changes (equipment updates, refrigerant changes, trends)
Present training seminars for in-house meetings
Develop and support training programs (Interplay Learning, hands-on coaching, field check-ins)
Ride along with each technician at least once per month (more as needed)
Assess technician strengths and development areas
Review callbacks and work with management to reduce recurrence
Provide field support and after-hours assistance as needed
Run after-hours service calls as required
Support scheduling and inventory forecasting based on seasonal needs
Assist technicians in obtaining required certifications
Strong proficiency with ServiceTitan or similar service management software
Collaborate with internal service team on warranty cases
Resolve complex or escalated service jobs
Maintain communication with office after each call for dispatch to next job
Keep work area and vehicle clean and organized
Educate customers on maintenance programs (residential and commercial)
Inform customers about new equipment and accessories when appropriate
Maintain relationships with local trade schools to support recruiting efforts
Enforce safety protocols and ensure code compliance
Maintain professional appearance and attitude at all times
Conduct truck and tool inspections
Support cleanliness of the service fleet
Promote and uphold a positive company culture
Perform other duties as assigned