Service Supervisor (Field)

Dobbs Equipment • Aynor, SC

1d

About The Position

This position is responsible for assisting the Service Department with customer service needs, opening, and closing of work orders, activities in pre-delivery of new equipment, repair and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Essential Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. (Other duties may be assigned)

Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
Assists in processing warranty claims.
Assists in establishing or adjusting work procedures to meet schedules and deadlines.
Assists in opening and closing of work orders to ensure timely closing to meet company goals.
Supervises all shop activities when Service Manager is away from Branch.

Requirements

• Valid Drivers License
• Supervisor experience
• High school diploma or equivalent with one-year post high school education in heavy equipment or two years mechanical experience as a service technician.
• Organization and communication skills must be highly developed.
• Computer skills need to be broad based.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra, statistics, and geometry.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• This person must possess a valid driver’s license and Forklift Certification.

Nice To Haves

• A 2-year degree and familiarity with industrial equipment, such as construction or forestry equipment is preferred.

Responsibilities

• Handles phone calls, advises customers on technical problems, scheduling customer service needs, planning assigned jobs to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in processing warranty claims.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Supervises all shop activities when Service Manager is away from Branch.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED