Field Service Supervisor

Cumberland Farms•Westborough, MA

37d•$77,325 - $103,100

About The Position

Cumberland Farms is a member of the EG America family of brands. EG America is one of the fastest-growing convenience store retailers in the United States, committed to becoming America's #1 'one-stop' destination. The business has an established pedigree of delivering excellent fuel, grocery and merchandise, and food service. Headquartered in Westborough, Massachusetts, our Company has grown to over 1,500+ locations across the United States employing over 18,000 team members. You can find us operating under the following store banners: Certified Oil, Cumberland Farms, Fastrac, Kwik Shop, Loaf N Jug, Minit Mart, Sprint Food Stores, Tom Thumb, Turkey Hill, and Quik Stop. Our headquarters in Westborough, MA is home to our Store Support Center, Company Warehouse, and Culinary Center. Position Summary: Performs repairs and maintenance to a variety of equipment including but not limited to: Refrigeration, air conditioning, heating, frozen carbonated beverage, fountain soda, ice makers, and various food service equipment. Oversees work assignments for field service personnel who perform on-site services including installation, maintenance, and repair of air conditioning/refrigeration equipment, and general maintenance/handyman services. Schedules Field Service Technicians. Oversees most day to day operations of team. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Handles other duties as assigned.

Requirements

Minimum Education: HS Diploma or GED
Minimum Experience: Supervision of Field Technicians. 3+ years technical experience in Appliance Repair / HVAC / Refrigeration trade. Basic working knowledge with Microsoft Office products - Word, Excel, Outlook. Proficient with smart phone and/or tablet computers.
Excellent oral and written communication skills
Strong Presentation Skills
Ability to foster team work and build collaborative relationships
Strong interpersonal skills
Proficient in Microsoft Office Suite
Regular travel between sites. Valid driver's license and clean driving record. Ability to travel on short notice.
Ability to stand, walk, and move around facilities for extended periods.
Frequently lift and carry up to 50 lbs; occasionally heavier loads with assistance.
Use of hands and fingers for handling tools, equipment, and small parts.
Ability to climb ladders and work at heights when inspecting or repairing systems.
Regular bending, kneeling, and crouching for maintenance tasks.
Good visual acuity for reading schematics and safety signs; adequate hearing for alarms and communication in noisy environments.
Comfortable working in hot, cold, dusty, or noisy conditions, and sometimes in confined spaces.

Nice To Haves

Preferred Education: Associates degree or equivalent work experience. Demonstrated base working knowledge appliance repair and/or HVAC/R equipment. Management/Leadership training.
Preferred Experience: 3+ years experience supervising Field Service Technicians. CMMS software system experience.

Responsibilities

Performs repair and maintenance services in the field
Provides support and training for team members in the field
Oversees day to day service operations in a 24x7 environment
Schedules and assigns jobs and work areas to Field Technicians according to their skills, geography, etc to maximize tech efficiency, ensure geographic coverage, and meet established service levels.
Manage after hours "on call" schedule
Reviews work orders for completeness and accuracy to ensure accurate billing
Ensures all department tools, equipment, and vehicles are in good working order
Review and approve payroll
Employee evaluations
Must be able to perform the essential functions of this position with or without reasonable accommodation