Field Service Supervisor

Setpoint Integrated Solutions•Kilgore, TX

About The Position

In partnership with customer, Shop Management, and the Service Management Team the Field Service Supervisor will coordinate and direct Field Service Jobs for valve repair, testing, machining and diagnosis services. The Field Service Supervisor will oversee a team of Field Service Technicians who will be responsible for installation, connection, servicing, testing, adjustment, repair, maintenance, removal, trouble shooting, inspection and replacement of various valve types per the customers’ scope of work, and/or the customer’s special instructions.

Requirements

High school diploma or equivalent GED or a minimum of 5 years of experience in control, pressure protection, and/or automated valve maintenance.
Minimum of 5 years’ experience in mechanical repair/production environment
Minimum of 2 years’ in leadership or supervision role
Experience working in and around mechanical, industrial, and electrical equipment
Ability to read and interpret blueprints
Ability to perform basic mathematical calculations
Ability to read and interpret P&IDs, PSV Data, Capacity charts and assembly and test instructions
Experience working with measurement devices and test gauges
Basic knowledge of Microsoft Office applications, including Word, Excel and Outlook
Must have a valid driver’s license and good driving record
Must be able to obtain and/or maintain a TWIC and DOT Driver’s license
Willing and able to lift and work with Personal Protective Equipment, including Emergency Breathing Apparatus
Lifting: up to 50 pounds
Adjusting or moving objects up to 50 pounds in all directions
Lift and carry: 50 pounds for 100 feet
Bending, stooping, walking and climbing stairs
Ascending or descending ladders, stairs, scaffolding, ramps
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces
Remaining in a stationary position, often standing or sitting for prolonged periods
Moving about to accomplish tasks or moving from one worksite to another
Communicating with others to exchange information
Repeating motions that may include the wrists, hands and/or fingers
Operating machinery and/or power tools
Operating motor vehicles or heavy equipment
Assessing the accuracy, neatness and thoroughness of the work assigned
Required physical ability if mandated by customer or regulatory requirements
Able to hold body weight while swinging on rope during static and dynamic transfer (offshore)

Nice To Haves

At least 5 years of experience in control, pressure protection, and/or automated valve maintenance preferred
Associates degree preferred
Experience working in a gas gathering system operation, preferred
Customer driven/focused
Team oriented and willing to lead others
High energy, detail oriented
Ability to successfully manage multiple tasks within a fast paced environment
Ability to read and interpret documents such as master schedule, safety rules, operating instructions, drawings/prints and procedure manuals
Ability to prepare detailed reports and correspondence that are clear and intelligible
Ability to effectively communicate with all levels of management, customers and other employees
Sound judgment with the ability to make decisions and corrections when problems are detected
Ability to work independently and/or in team assignments
Strong safety record and knowledge of safety rules and practices
Ability and willingness to work overtime as needed to support customer requirements and seasonal business volume
Strong history of dependability and reliability
Strong interpersonal skills and ability to work well with others

Responsibilities

Supervise and manage all assigned Direct Reports
Hold required weekly Safety Meetings, and others as required by company’s Safety Procedures
Communicate workload on the Field Job to Employees and coordinate assignment of work.
Make sure all jobs are completed and delivered on time with the highest quality and cost efficiency.
Serve as primary branch-level resource for quality control and continuous improvement of Field Jobs.
Ensure adherence to the company Quality Management System
Communicate with Production Manager/Operations Manager and/or Service Manager/Service Coordinator (where applicable) throughout the day on schedule changes.
Manage and help coordinate all Field Service work (scheduling, tooling, personal, PPE, Costing/pricing).
Enforce company rules and policies. Document any and all violations.
Implement and maintain maintenance program on all field equipment
Learn and enforce the usage of the ValvKeep Service Software as required by company procedures, and hold accountability for location level data in the system.
Learn to read, interpret, and train others on Safety Data Sheets (SDS), pre-cautions, Personnel Protection Equipment (PPE), hazards levels, etc
Ensure all needed Field Service supplies are available, and coordinate the ordering of shop supplies
Responsible for all parts requests to ensure timely ordering and materials to complete valves.
Familiar with ASME, NBIC, and VR Programs and ensure Employees are also trained on this material.
Ensure Performance Reviews are given annually or as directed by Human Resources and/or the Branch Manager
Ensure all training is performed and documented in regards to Safety, company Quality Procedures, Site Specific and Work Instruction.
Oversee all cost spending on Field Service supplies, and equipment
Be on the job and available to work overtime, at times for extended periods of time based on seasonal customer demands