Field Service Supervisor

Sulzer

23h

About The Position

The (Field) Service Supervisor is responsible for managing a team of field service engineers who provide technical support, installation, and commissioning of equipment at customer sites. This role ensures high-quality service delivery, customer satisfaction, and continuous improvement in field operations. This job profile is intended for People Managers of 4+ junior to experienced expert-level roles. Internal Mapping Note - HR TO REMOVE PRIOR TO POSTING! This job and its associated grade are specifically aligned with roles that have the following scope of responsibility: Small, Medium organization.

Requirements

• Typically a University degree (or equivalent work experience) and 6+ years of relevant work experience are minimally required to be able to manage and coordinate one or more expert-level teams.
• Strong technical knowledge of equipment and systems.
• Excellent communication and customer service skills.
• Leadership and team management experience.
• Ability to travel and work in field environments.

Responsibilities

• Supervise field service teams and coordinate service activities.
• Ensure timely and effective installation, commissioning, and troubleshooting.
• Develop customer relationships and ensure satisfaction.
• Provide technical training and support to team members.
• Monitor service performance and implement improvements.

Benefits

• Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.
• We are proud to be recognized as a Top Employer 2026 in Brazil, Canada, China, Finland, Germany, Ireland, Mexico, Switzerland, South Africa, the UK and the USA.
• By supporting water and energy security, enabling the energy transition and driving the use of circular technologies, we help our customers build a better world.
• With more than 13’000 employees and 160 world-class production facilities and service centers across the globe, we are a globally diverse team.
• We value the uniqueness of all our colleagues, and we appreciate the contributions that each of us makes to the company’s success.
• We prioritize your health and safety and are committed to offering a work environment in which you can thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager