Field Service Specialist

Zoetis

2d•Onsite

About The Position

The primary responsibility for this position is to Manage the Hatchery Inovo Process for Zoetis. This will be accomplished through execution of our Best-in-Class Customer Service Programs. This position will perform preventive maintenance on electrical/mechanical equipment in poultry hatcheries. This position will also perform emergency repairs, at the customer location, as needed. Preferable location would be Canton Ohio.

Requirements

Associates degree in Electro/Mechanical Systems or related curriculum and/or a bachelor’s degree in poultry science or related field from an accredited institution.
Experience may be considered in lieu of educational requirement
Normally requires 1 - 5 years of related experience.
Proven Mechanical Aptitude
Proficient organizational skills
Self-motivator and self-starter
Strong critical thinking problem solving, judgment, and initiative
Effective communication skills are necessary to interact directly with multiple levels of customer management
Basic computer skills using Word / Excel / and Outlook
Available for Inovo Device Support during hatchery operating schedule to respond to customer emergency calls (via telephone and face-to-face)
Lift more than 25 pounds
Travel 60-80% of the time of which 30% may be overnight

Nice To Haves

Bilingual (English/Spanish) preferred
Proven skills in interpreting and communicate Hatchery Air Plating Program results preferred.

Responsibilities

Perform scheduled Preventive Maintenance on all assigned Biodevices.
Provide electrical/mechanical support and perform emergency repairs as needed.
Understand and follow Electrical Schematics.
Required Participation in Territory After-Hours Support and Repairs.
Zoetis Field Service Technician responsible for all communication with assigned hatcheries.
Complete all relevant reporting forms and procedures, including scheduling visits, customer site contacts, parts usage priorities, site cart management, certification program, vehicle, and equipment maintenance within the assigned time.
Manage the Hatchery Inovo Process on behalf of Zoetis Field Service Technicians in an assigned territory of 3-5 hatcheries
Manage the Zoetis Operator Training Program for 25+ people (customer employees)
Facilitate the vaccine and sanitation preparation program for all Zoetis Devices
Support and conduct the execution of the Zoetis Process Evaluation Program
Principle for collecting and reporting all important information within Zoetis Fieldaware System
Follow all safety/precautionary procedures.
Regular communication with supervisor
Other Duties as Assigned