Field Service Specialist
About The Position
As an S&C Electric team member, you’ll work on projects that have real-world impact. You’ll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We’re big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively. Join S&C to make an impact on tomorrow’s energy challenges and become an employee-owner. Join Our Team as a Field Service Specialist (Scheduler/Planner)! Are you passionate about Field Services? S&C Electric Company is seeking a dynamic individual to join our Field Services function. As a Field Service Specialist (Scheduler/Planner), you’ll be crucial in ensuring smooth operations and supporting our diverse team. Field Service (Scheduler/Planner) opportunity available at the West Palm Beach, FL Service Center with S&C Electric Company. This position is for an individual with extensive experience scheduling S&C Field Service teams responsible for executing upgrades, checkouts, commissioning, troubleshooting, and repairs of S&C equipment that are installed in the field. This role will work closely with the sales, project management, parts, technical support, and other S&C offices/agencies to coordinate field services. Excellent analytical skills and a strong technical background are required.
Requirements
- 1+ years of experience in an office or dispatcher setting related to customer service.
- Strong customer communication skills, both oral and written
- Knowledge of and experience with Oracle preferred
- Basic Microsoft Word, Excel with ability to run reports and extract data, and strong knowledge/experience Outlook.
- Solid writing skills including the ability to take drafts prepared by others to a final format.
- Ability to work as part of a team in a detailed, fast paced, and customer-oriented environment.
- Understanding of Salesforce, or similar customer relationship management systems.
- Experience in a customer service or field service-oriented role preferred
- Excellent organizational and time management skills.
- Excellent problem-solving, interpersonal, Detailed Oriented, and multitasking skills
Responsibilities
- Create, assign, and update SalesForce Cases & Work Orders
- Enter RMA’s and Sales Orders in Oracle.
- Coordinate several concurrent field service requests in a timely manner
- Communicate with Project Managers to define job needs and identify requirements/responsibilities
- Manage customer specific operating requirements to ensure our work plan covers all Field Service & S&C needs while meeting customer expectations (paper trail, certifications, timing etc.)
- Available for after-hour and weekend emergency phone support, typically on a rotational basis
- Work closely with the Global Support Monitoring Center (GSMC) to support customers’ needs
- Maintain regular and punctual attendance
- Attend in-person or virtual meetings as requested or required.
- Communicate effectively and respectfully with others.
- Other responsibilities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
