Field Service Specialist

Vantive • Pittsburgh, PA

1d • $60,000 - $75,000

About The Position

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver. We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities. Summary The Field Service Specialist is a key customer-facing position that represents the Vantive brand in clinical and hospital settings. This position manages an assigned territory and travels to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices. Field Specialists are hands-on and enjoy solving advanced technical problems, interacting with customers, applying attention to detail, working autonomously, variation in their work, and traveling. This position focuses on providing a positive customer experience, strong communication, and ensuring all services needs are met in a quality and timely manner.

Requirements

• Demonstrate interpersonal skills that embrace Vantive’s cultural values of Care, Own it, Trust and Innovate.
• Ability to exercise independent judgment to draw accurate conclusions to solve advanced equipment related problems based on available information.
• Basic mathematical skills in addition, subtraction, multiplication, division, and fractions are required.
• Demonstrated ability to work independently to effectively manage assigned territory.
• Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers.
• Excellent verbal and written communication skills required.
• Ability to work in healthcare settings such as hospitals and clinics and abide by customer personal protective equipment (PPE) requirements including, but not limited to gowning and facial masks.
• Requires the ability to carry out the physical requirements of the job including kneeling and standing for long periods of time, squatting, bending, lifting, pulling, twisting.
• Ability to regularly lift and/or move up to 50 pounds and occasionally lift and/or move in excess of 50 pounds using lifting aids, technologies, or appropriate assistance.
• Must be able to sit and drive extended distances as per region requirements or fly for several hours.
• Must be able to travel including overnight stays as required.
• Must have valid driver’s license.
• Associate’s degree or higher in electrical/electronic engineering, biomedical equipment technology, or computer science with 3+ years of experience.
• OR Associate’s degree or higher in non-related field with 5+ years of electro-mechanical troubleshooting experience.
• OR Biomedical Engineering Technology (BMET) certification
• OR completion of a U.S. military electrical or electrical biomedical equipment technology program with 5+ years of electro-mechanical troubleshooting experience.

Nice To Haves

• Previous field service experienced is strongly preferred.

Responsibilities

• Performs repairs, calibrations, preventive maintenance, installations on a variety of electro-mechanical medical equipment within established SLAs, quality, and procedural standards.
• Analyzes both routine and advanced equipment failures to determine root cause and performs corrective action.
• Responsible for effective territory management by scheduling service calls, PMs and other service needs within SLAs and plans travel accordingly.
• Ensures test equipment is working properly and calibrated within established intervals.
• Documents all performance and maintenance records on equipment.
• Plans and orders parts necessary for service and PM and maintains proper system inventory records.
• Provides guidance and training to customer personnel in establishing operation, maintenance, inspection procedures, and techniques.
• Maintains customer good-will through effective and timely communication of all services rendered, on-site arrival time, and reports any issues.
• Demonstrates presentation of positive attitude for the company, products, employees, and customers; and maintains proper business appearance.
• Participates in department meetings and training events.
• Make recommendations to management regarding service strategies on process improvements; keeps supervisor informed of activities, needs and problems.
• May participate in installation or field action planning and execution.
• May travel to assist other Field Service Specialists outside of designated territory.
• May lead or work on projects as assigned.
• Adheres to all environmental, health and safety SOP’s, equipment, policies, and procedures, including any department specific requirements.

Benefits

• Our health and well-being benefits include medical, dental and vision coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance.
• Financial and retirement benefits include the Aon Pooled Employer Plan (“Aon PEP”), Vantive’s 401(k) retirement savings plan, to help you prepare for your future.
• We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave.
• Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree