Field Service Specialist

Sasser Family Holdings•LaPorte, TX

2d•Onsite

About The Position

Recognized as one of the Best Places to Work in Chicago by Fortune Magazine and Great Place to Work , Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. From highly competitive benefits to exciting employee events to organic, grassroots philanthropy and volunteerism, Sasser is an awesome place to begin and grow your career. We are a transportation asset services and management company with roots dating to 1928. Sassers subsidiary units are leaders in providing commercial- and industrial-focused rail, automotive, and containerized shipping solutions, including asset leasing, fleet administration management, asset repair and maintenance, and innovative technology services. Sasser Family Companies includes subsidiaries Chicago Freight Car Leasing, Union Leasing, CF Rail Services, Express 4x4 Truck Rental, and Falcon Lease. To learn more about what makes Sasser special, visit www.sasser.com . The Field Service Specialist at CF Rail Services delivers exceptional customer service by providing onsite mobile repairs at customer facilities. This will be accomplished through quality workmanship, meeting AAR Requirements, while providing accurate industry standard formatted billing. As a Field Service Specialist, Here's What You'll Do:

Requirements

High school diploma or General Education Degree (GED)
Successfully pass the following courses with an 80% or higher score coordinated by CF Rail Management AAR Billing Repair Card for Interchange Rules Car Air Brakes (chalk talk two) Guide to Freight Car Air Brakes course Air Brake training course
Proficient in Microsoft Office Suit and BRC generation software/ shop operating system.
Ability to deliver high level of customer service via phone and face to face interaction.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Team player
Effective listening skills
Highly effective communication skills verbally and in writing
Work assignments involve standing, stooping, bending, kneeling, reaching, climbing, crawling, and crouching in strained and awkward positions for prolonged periods of time at various heights up to 20 feet.
Uses hands, legs, and arms to climb vertical ladders to staging or suspended platforms.
Lifts, carries, and sets up equipment and components that weigh up to 50 lbs.
Employee must be medically certified to wear a respirator, as well as be able to wear respirators for prolonged periods of time.
Ability to perform air brake testing
Ability to operate Welding Equipment
Ability to operate electrical and pneumatic tools
Ability to operate heavy equipment (Cranes, Jacks)
Ability to operate Forklifts, Mobile Service Trucks, Boom Lifts
Required valid drivers licences, and ability to drive Company vehicles when necessary.
Ability to travel within established 200-mile region.
Ability to travel for an extended period of time

Responsibilities

Successfully complete, perform, and maintain the Field Service Technician job functions.
Perform Air Brake diagnostic testing, address findings, and qualify brake systems per AAR specifications.
Perform mechanical defect inspection.
Perform basic pre, in-process and post freight car inspections and repairs.
Proficiently use AAR field manual and associated regulatory materials.
Capable of repairing and reconstructing railroad damaged railcars using written instructions, drawings, and acquired institutional knowledge.
Successfully complete this positions Education/Formal Training requirements.
Wear PPE in appropriate areas
Note: Responsibilities include the expectation to always act to support the interests of the department and organization and to perform other duties as assigned to ensure the successful achievement of departmental and company objectives.

Benefits

Sasser employees enjoy a competitive benefits program that:
Includes comprehensive medical, dental, and vision insurance plans, including HSA and FSA accounts with employer contributions toward HSA
Includes a 100% Company-paid disability and life insurance plans
Includes a 401K plan with company match PLUS additional end-of-year funding
Provides paid vacation time (tiered based on tenure), as well as personal time, sick days and summer half days for certain roles
Provides 10 paid holidays annually
Provides paid parental leave for new parents, as well as a monetary gift towards a 529 education account
Provides a confidential Employee Assistance Program
Provides training and tuition reimbursement
Provides community service opportunities, charity match opportunities, employee recognition programs, and many celebrations!