Field Service Specialist

Metrohm USA • Florence-Graham, CA

2d • Onsite

About The Position

As a Metrohm Field Service Specialist, you’ll be the face of our Service team—providing technical support and on-site service that keeps our customers’ instruments running at peak performance.

You will:

Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
Support customers both on-site and remotely (via phone, email, Teams).
Manage a dynamic schedule across the territory.
Build strong customer relationships through expert service and communication.
Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

📍

 This role covers Los Angeles and nearby California regions extending to the Nevada border.  Candidates should be comfortable managing travel and adapting to varying client needs and environments.

At Metrohm, we combine world-class technology with a people-first culture. You’ll have the tools, training, and team support to succeed—and the opportunity to make a meaningful impact in labs and industries across the country.

Requirements

• BS/BA in Chemistry or a closely related scientific discipline.
• 2–4 years of hands-on experience repairing laboratory instrumentation.
• Excellent troubleshooting and communication skills.
• Strong time management and the ability to work independently.
• Willingness to travel extensively throughout the territory and occasionally outside the region.
• Must pass pre-employment background check, education and employment verification, and a 10-panel drug screening (including marijuana).

Nice To Haves

• Previous experience traveling for field service work.
• Familiarity with process-based applications.

Responsibilities

• Perform installations, repairs, calibrations, certifications, preventive maintenance, and refresher training for benchtop analytical systems.
• Support customers both on-site and remotely (via phone, email, Teams).
• Manage a dynamic schedule across the territory.
• Build strong customer relationships through expert service and communication.
• Collaborate with Sales, Customer Support, and Product teams to deliver seamless customer experience.

Benefits

• Medical, dental & vision coverage
• Company-paid life & disability insurance
• 401(k) with company match
• Tuition reimbursement
• Paid vacation, sick, personal, and holiday time
• Supportive, growth-oriented team culture
• Company vehicle

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees