Field Service Scheduler

LayerZero Power Systems Inc•Aurora, OH

57d•Onsite

About The Position

The Customer Scheduler is responsible for coordinating service appointments, installations, and maintenance visits with customers and internal teams. This role ensures efficient resource allocation, timely and proactive communication, and alignment between customer expectations and field service capabilities.

Requirements

Associate’s degree or equivalent experience in business, logistics, or operations.
2+ years of experience in scheduling, dispatch, or customer service—preferably in a technical or field service environment.
Strong organizational and communication skills.
Proficiency in scheduling software, CRM systems, and Microsoft Office.
Ability to manage multiple priorities and adapt to changing demands.

Responsibilities

Schedule field service visits, installations, and preventive maintenance based on customer needs and technician availability.
Proactively communicate appointment details, updates, and changes to customers and internal stakeholders.
Forecasting of workload and long term planning/scheduling
Balance Utilization of all field service technicians within scope
Partner with other schedulers to share resources as needed
Maintain accurate records in scheduling systems and ensure alignment with service contracts and SLAs.
Order and coordinate delivery of necessary parts and replacement parts under warranty
Coordinate with Field Service, Engineering, and Logistics teams to optimize technician routes and maximize technician time onsite.
Monitor schedule adherence and proactively resolve conflicts or delays.
Track and report scheduling metrics such as utilization, on-time service rate, reschedule frequency, and customer satisfaction.
Support escalation management by prioritizing urgent service requests and coordinating rapid response.