Service Scheduler
About The Position
The Service Scheduler will be responsible for supporting customers and service technicians with the following tasks including but not limited to: · Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed · Schedule return trips with customers when parts are in · Maintain the on-call schedule for service technicians · Maintain customer database with current information · Keep customers appraised as to company schedule and requested lead-times · Provide accounting with maintenance contract billing information · Take incoming customer calls · Create, schedule, and coordinate service orders as calls are received · Maintain the dispatch board / schedule · Forecast workload for 2 – 3+ days out · Prepare paperwork for all manufacture warranty parts · Facilitate return of warranty parts · Train technicians on current field software · Pull permits as needed · Process weekly timecards · Take customer payments over the phone · Other duties as assigned
Requirements
- Communicate clearly with department managers, employees, and company customers
- Advanced customer service skills
- Effective leader with superb communications skills
- Ability to multi-task in faced-paced environment
- Organized and detail oriented.
- Knowledge of industry is recommended
- Computer skills- Proficient in Microsoft Office
- High school diploma or general education degree (GED)
- Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience
Nice To Haves
- Knowledge of industry is recommended
Responsibilities
- Maintain the service technician’s daily schedules
- Dispatch the technicians as service calls are completed
- Schedule return trips with customers when parts are in
- Maintain the on-call schedule for service technicians
- Maintain customer database with current information
- Keep customers appraised as to company schedule and requested lead-times
- Provide accounting with maintenance contract billing information
- Take incoming customer calls
- Create, schedule, and coordinate service orders as calls are received
- Maintain the dispatch board / schedule
- Forecast workload for 2 – 3+ days out
- Prepare paperwork for all manufacture warranty parts
- Facilitate return of warranty parts
- Train technicians on current field software
- Pull permits as needed
- Process weekly timecards
- Take customer payments over the phone
- Other duties as assigned
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
