Field Service Representative (FSR)

Govcio LLC•San Antonio, TX

1d•Onsite

About The Position

GovCIO is currently hiring for a Field Service Representative (FSR) responsible for the overall function of the deployable communications system for the customer from delivery to deployment. Producing top quality products for the customer is vital. This onsite position in San Antonio, TX requires 24/7 support. GovCIO integrates deployable communications capabilities worldwide, managing hardware and software configurations, developing and providing training, field service support, logistics services, and managing Information Assurance and Risk Management Framework processes. As the Subject Matter Expert (SME) FSR, you are the primary liaison between the customer and company, responsible for system assembly, installation, configuration, programming, optimization, routine maintenance, and analysis functions. This includes hardware configurations and adding, removing, and replacing equipment components. You will also provide on-site end-user training on system operation, maintenance, and limited troubleshooting, and efficiently conclude all on-site installation, repair, maintenance, and test activities.

Requirements

High School with 3 - 6 years (or commensurate experience)
Active TS SCI Clearance
1-3 years Networking and/or System administration experience
DoD 8140 IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)
Ability to support 24/7 operations
Familiar with SATCOM terminals and Networking equipment
Excellent interpersonal and organizational skills
Ability to work in a team environment and collaborate
Ability to work with the customer on a daily basis to train with the system, deploy the system and troubleshoot the system
Able to operate independently, self-starter

Nice To Haves

Experience with DoD deployed communications
Experience with DoD NIPR, SIPR, and JWICS Networks
IT Help Desk

Responsibilities

Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
Completes system programming and optimization as part of the installation process
Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary
Provides on-site end-user training on system operation, maintenance and limited troubleshooting
Operate efficiently to conclude all on site installation, repair, maintenance and test activities
Perform troubleshooting and strive to resolve issues
Produce frequent and analytical service reports
Team up with colleagues and pass on important information
Discern customer needs and offer advice or recommendations
Formulate relationships of trust with customers
Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
Maintain effective customer communications and relations
May provide onsite training of customer support personnel