Field Service Representative (FSR)

ConductorAI • Honolulu, HI

1d

About The Position

We value candidates who have significant experience with managing complexity, working independently, and are motivated by hard problems.
What We Offer
The ability to have real impact on mission-critical workflows
The chance to use state-of-the-art tech to solve novel problems with mission partners
The opportunity to define your role through time as we grow
Competitive salary and equity upside with annual merit refreshes based on impact
ConductorAI is looking for a skilled and experienced Field Service Representative (FSR) Analyst to join our team. In this role, you will partner with Customer and Engineering teams to design, develop, and deploy the Conduit platform to address our customers' most complex challenges.
As an FSR, you will work directly with analysts and operators to train and mentor users, troubleshoot technical issues and create innovative use cases. Whether supporting users on-site worldwide or collaborating with colleagues in our offices, you will be instrumental in driving success and delivering meaningful results.

Requirements

• Top Secret / SCI Clearance Required
• Experience configuring software platforms in support of operational processes
• Strong communication skills with the ability to break down, explain, and demonstrate complex concepts in an easy-to-understand manner.
• Ability to travel domestically and internationally 25% of the time.
• Ability to work independently and as part of a team.
• Strong knowledge of Large Language Models (ChatGPT, Claude, Gemini, etc.)
• Technical background with working knowledge of software configuration, classified networks, and server administration.

Nice To Haves

• Military/Special Operation/Law Enforcement experience is a plus.

Responsibilities

• Deliver one-on-one desk-side training to analysts.
• Conduct classroom training sessions for analysts and operators.
• Support the Help Desk by addressing user inquiries and collaborating with the engineering team to resolve technical issues.
• Provide the engineering team with user feedback to enhance the product.

Benefits

• Competitive salary
• equity upside with annual merit refreshes based on impact

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed