Field Service Representative (Northwest IL)

Geode Health•Aurora, IL

1d•$65,000 - $70,000•Hybrid

About The Position

Geode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to “Transform mental health by making it more accessible, affordable and effective”. The Field Service Representative (FSR) is a frontline, relationship-driven role responsible for expanding the referral footprint by building trusted partnerships with primary care providers, pediatricians, OB/GYNs, internal medicine practices, and key community stakeholders. This role is not transactional sales. It is a consultative, educational field position focused on helping referring practices understand when and how to refer, simplifying referral workflows, and driving consistent, qualified patient referrals into clinics. The FSR is accountable for referral growth, conversion, and repeat referral behavior within their assigned territory. This role supports referral development, patient access, and clinic operations in alignment with Geode Health’s mission to transform mental healthcare by making it more accessible, affordable, and effective. Qualifications • 3+ years of experience in healthcare sales, medical referral development, or field-based B2B roles • Proven ability to build relationships and influence clinical and non-clinical stakeholders • Strong communication, organization, and follow-through skills • Comfort working independently in a field-based role with performance accountability • Resilience and persistence—comfortable hearing “no” and navigating access barriers • Experience in behavioral health, mental health, CNS, home health, hospice, or specialty care (preferred) • Prior pharmaceutical, device, or healthcare services sales experience (preferred) • Familiarity with CRM systems and territory-based sales models (preferred) Responsibilities • Build and sustain strong referral relationships with PCPs, pediatricians, OB/GYNs, internal medicine practices, and practice managers • Educate physicians and office staff on when to refer, the care model, and referral pathways • Serve as the primary field liaison representing clinical value, access model, and outcomes • Own and manage a defined territory using an A/B/C account strategy • Execute a disciplined call cadence with clear visit objectives • Conduct pre-call planning and practice profiling (decision-makers, referral workflows, insurance mix) • Navigate gatekeepers and secure meaningful access to decision-makers • Simplify referral processes and reduce friction in scheduling and communication • Introduce referral tools and materials that enable seamless patient handoffs • Partner with intake, operations, and clinic teams to ensure a smooth referral-to-appointment experience • Accurately document field activity, referrals, and follow-ups in CRM • Track referral to appointment to treatment start conversion • Use data and insights to prioritize accounts and improve performance • Conduct in-office education sessions, staff meetings, and lunch-and-learns • Represent the organization professionally at local events and community touchpoints as appropriate • Complete all other relevant responsibilities as assigned by the supervisor Values & Professional Expectations The Field Service Representative is expected to demonstrate Geode Health’s values through daily work behaviors and interactions, including: • Accountability: Taking ownership of territory management, referral relationships, performance outcomes, and follow-through on commitments • Integrity: Representing services, referral pathways, and access expectations accurately while maintaining confidentiality and compliance • One Team: Working collaboratively with intake, clinic, operations, and field colleagues to support consistent patient access and referral coordination • Balance: Managing field responsibilities responsibly and communicating workload needs appropriately to support sustainable performance • Continuous Improvement: Using data, feedback, and coaching to refine outreach strategy and improve referral quality and conversion • Servant Leadership: Supporting referring partners, clinic teams, and patients with professionalism, respect, and a service-oriented mindset Education and Experience Requirements • Bachelor’s degree or equivalent professional experience • Minimum of 3 years of relevant healthcare field or referral development experience Required Licensure / Certifications • None required Compensation: 65-70K base + 20K commission At Geode Health, we offer: Competitive compensation Flexible schedule In-person and virtual patient visits Comprehensive admin support (front office, accounting, finance, payroll, HR, etc) Professional development opportunities Clinical community, support, and leadership Medical, dental and vision benefits Life insurance Short and long-term disability Paid vacation and holidays Matching 401k plan State of the art technology Why work for Geode Health? At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care. We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation. To learn more, visit us as www.geodehealth.com Geode Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce. Estimated earnings: $80,000.00-$85,000.00 Come join our rapidly growing team! We are on a mission to empower our patients to live healthier, more rewarding lives through accessible, affordable and effective mental healthcare tailored to their needs. If you’d like to join us, we’d love to hear from you. Listen to Geode’s co-CMO discuss Geode’s commitment to quality outcomes. Our model is working! Click Here to Watch Let us know you're interested in a future opportunity by creating an account. Click 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

3+ years of experience in healthcare sales, medical referral development, or field-based B2B roles
Proven ability to build relationships and influence clinical and non-clinical stakeholders
Strong communication, organization, and follow-through skills
Comfort working independently in a field-based role with performance accountability
Resilience and persistence—comfortable hearing “no” and navigating access barriers
Bachelor’s degree or equivalent professional experience
Minimum of 3 years of relevant healthcare field or referral development experience

Nice To Haves

Experience in behavioral health, mental health, CNS, home health, hospice, or specialty care (preferred)
Prior pharmaceutical, device, or healthcare services sales experience (preferred)
Familiarity with CRM systems and territory-based sales models (preferred)

Responsibilities

Build and sustain strong referral relationships with PCPs, pediatricians, OB/GYNs, internal medicine practices, and practice managers
Educate physicians and office staff on when to refer, the care model, and referral pathways
Serve as the primary field liaison representing clinical value, access model, and outcomes
Own and manage a defined territory using an A/B/C account strategy
Execute a disciplined call cadence with clear visit objectives
Conduct pre-call planning and practice profiling (decision-makers, referral workflows, insurance mix)
Navigate gatekeepers and secure meaningful access to decision-makers
Simplify referral processes and reduce friction in scheduling and communication
Introduce referral tools and materials that enable seamless patient handoffs
Partner with intake, operations, and clinic teams to ensure a smooth referral-to-appointment experience
Accurately document field activity, referrals, and follow-ups in CRM
Track referral to appointment to treatment start conversion
Use data and insights to prioritize accounts and improve performance
Conduct in-office education sessions, staff meetings, and lunch-and-learns
Represent the organization professionally at local events and community touchpoints as appropriate
Complete all other relevant responsibilities as assigned by the supervisor

Benefits

Competitive compensation
Flexible schedule
In-person and virtual patient visits
Comprehensive admin support (front office, accounting, finance, payroll, HR, etc)
Professional development opportunities
Clinical community, support, and leadership
Medical, dental and vision benefits
Life insurance
Short and long-term disability
Paid vacation and holidays
Matching 401k plan
State of the art technology