Field Service Planning Coordinator I

Technical Safety Services•Deer Park, NY

26d•$24 - $30•Onsite

About The Position

The Field Service Planning Coordinator will play a crucial role in enhancing the customer’s experience. The impact will be achieved by diligently managing service schedules for both existing and new customers, ensuring exceptional service delivery, meeting deadlines, addressing urgent request promptly, and overseeing repairs. Through these efforts, the coordinator will significantly contribute to the prioritization of our customers satisfaction and safety. This position is fully onsite at our Deer Park office location.

Requirements

2-5 years of field service industry experience in a customer service or scheduling/coordination position
Demonstrate strong communication skills and an ability to deliver results through teamwork
Proficient in Microsoft Outlook, Excel and Word
A combination of education, training, and related experience may meet the requirements.
Proficiency in using software or platforms for scheduling and coordination purposes.
Must think critically and creatively and be able to work independently as well as have strong organizational and planning skills.
Strong interpersonal skills
Ability to successfully solve challenging issues, perform critical thinking, and be detail oriented
Excellent organizational ability – can easily multitask and shift priorities as need
Ability to think and plan strategically.
Excellent customer service and communication skills, both verbal and written.
Strong troubleshooting and problem-solving skills with the ability to learn new systems and services.
Excellent organizational skills and attention to detail.
Ability to thrive in a fast-paced, dynamic environment while maintaining a customer-centric approach.
Ability to quickly learn and train others on the use of Service Manager other software systems.

Responsibilities

Client Communication - Promptly respond to client inquiries via phone and email, providing comprehensive product and service information while addressing repair requests efficiently and effectively.
Inventory and Scheduling Oversight - Manage monthly inventory lists, ensuring all items requiring service are scheduled after PO/payment collection, document reasons for any missed items in the scheduling process.
Service Coordination - Organize and schedule field service work orders, prioritizing tasks to ensure the most efficient timeline possible for service delivery
Order Review and Assignment - Review daily field service orders, assign tasks to technicians, and monitor job progress to ensure timely completion.
Issue Resolution - Identify, investigate, and resolve any client or technician issues that may arise during service delivery, ensuring seamless operations and customer satisfaction.
Other duties as assigned