Field Service Coordinator

LaundryLux•Hicksville, NY

About The Position

Laundrylux Distribution is the result of a powerful partnership. In 2019, five industry leaders – Automated Laundry Systems (Florida), Cesco (Washington), Texas Coin and Commercial Laundry (Texas), Golden State Laundry Systems (California), and Direct Machinery (New York) – joined forces with Laundrylux to create a comprehensive commercial laundry powerhouse. Field Service Coordinator What we are looking for: You will be responsible for supporting a nationwide network of 3rd-party service organizations that provide installation, service, and maintenance support for Professional Laundry customers. You will support the onboarding and integration of service organizations as well as the processes and metrics for managing the network. The coordinator is expected to work with other departments to help meet strategic objectives and milestones. Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux Distribution? Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment. Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

Requirements

Demonstrated commitment to client satisfaction by proactively identifying and addressing customer needs, ensuring a positive service experience. Understanding of software systems that track, manage and monitor customer queries that come via phone, e-mail, web form and social media sites.
Excellent verbal and written communication skills.
Excellent time management and prioritization skills.
Detail-oriented, organized.
Bachelor’s degree preferred. High School diploma or GED required
2-5 years’ experience in an Operations role for a service department
Previous experience coordinating schedules, overseeing service requests and handling customer inquiries

Responsibilities

Assist in developing Corrective Action Plans based on LaundryLux Distribution’s current service capabilities and 3rd party relationships.
Support the creation and documentation of procedures for building and managing a 3rd-party service network.
Assist the VP of Operations in gathering data and providing input for short, medium, and long-term strategic objectives.
Support IT and CRM partners as they integrate service with existing and future technology.
Support the evaluation of opportunities to drive revenue through service.
Help coordinate and maintain service and installation coverage for all 50 states. Both 3rd-party and in-house technicians.
Coordinate vendor relationships to ensure delivery of consistent support.
Support the execution and implementation of strategies that enhance the Company's ability to deliver technical support to end users and customers.
Support the development and engagement of technical professionals within the team.
Assist with the planning and monthly review of the budget as directed by management.
Monitor budget spend and report discrepancies in line with company financial processes.
Identify continuous improvement activities that will be required to create a world class technical support network.
Analyze current procedures to effectively recommend process improvements when necessary.
Assist with the SOPs for technical training for 3rd-party providers and all Laundrylux employees.
Maintain 3rd-party compliance by ensuring up-to-date COIs and W-9s for all vendors.
Assist as needed with dispatching both 3rd-party and in-house technicians.