Field Service Phone Technician - Remote Forth Worth
About The Position
This is a role that requires our Field Service Phone Technician to guide field techs,national installers and customers through installations and troubleshooting of DRN LPR systems. Provide excellent customer service to Technicians, new and existing customers by independently troubleshooting, Guiding through installation, repairing and supporting customers on software and equipment such as, mobile and fixed cameras, solar panels, communication boxes. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly and timely.
Requirements
- One year in IT/ITHelp Desk or A+ certification.
- Must be able to pass a background check
- High School Diploma or equivalent required
- Must have experience with Google Suite OR Microsoft Office
- You must be able to lift and operate 25 - 50 lbs
Responsibilities
- Ensure the timely completion and entry of Virtual Site Visits.
- Work with Sales to complete the Installation Checklist.
- Provide courteous and knowledgeable overviews of Site Visits to Customers and Sales.
- Answer phone calls from technicians and customers, with a focus on the installation and troubleshooting of LPR systems.
- Work with Sales, SAM's, project managers, and development to respond to and resolve all client concerns.
- Utilize virtual site visits and installation instructions to guide technicians through the installation process, and confirm proper setup using ClientPortal to verify inbound detections.
- Document completion dates for installations and Installation Checklists.
- Communicate issues found in the field effectively with thorough descriptions for development debugging.
- Maintain a log of customer interactions, customer requests, and completed tasks for client and customer tracking.
- Regularly update shared documents regarding training material, customer requests, and completed tasks for learning purposes.
Benefits
- Incentive Bonus Plans
- Medical, Dental, Vision benefits
- 401K with Company Match
- 10 Paid Holidays
- Generous Paid Time Off Packages
- Employee Stock Purchase Plan
- Paid Parental & Family Leave and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
