Field Service Technician - Remote
About The Position
Responsibilities: The Field Service Technician will be responsible for the customer site installation and commissioning of equipment, as well as training, retrofits, service, and preventative maintenance. Projects will vary in length between a few days to 4 weeks. When not at customer locations, Field Service Technicians are responsible for platform testing, customer support, and in-house support of other departments. At JBT Marel, we’re transforming the future of food through technology, innovation, and collaboration. Our work helps make the global food system more sustainable — and it’s powered by thousands of talented people around the world. We value collaboration, integrity, innovation, and continuous growth — and we believe the best ideas come from diverse perspectives working together. If you’re looking for meaningful work and the chance to make a real impact, explore opportunities at JBT Marel and get ready to transform the future of food.
Requirements
- 3+5 years of experience in a Field Service Technician capacity, preferred.
- AS, AAS, or equivalent education/work experience.
- Willing to travel up to 90%, domestically and internationally.
- Valid Driver’s License and valid passport.
Nice To Haves
- Ability to read and interpret hydraulic, electrical, and mechanical prints, along with PLC ladder logic, a plus.
- Use of precision measurement instruments.
- Proactive mindset, self-starter, with demonstrated ability to meet deadlines while working as a team.
- Ability to work independently.
- Excellent verbal and writing communication skills with proficiency in MS Outlook, Word, Excel, & web-based data bases.
- Experience installing multimillion dollar capital equipment products.
- Experience with ultra-high pressure or water jet cutting machines desired.
- Previous work experience in a food processing facility desired.
Responsibilities
- Install & commission new systems within the schedule and budget provided by the project team.
- Provides emergency or unscheduled repairs of equipment; is available for customer care at short notice.
- Performs regular preventive maintenance on equipment with the coordination of clients, such as equipment inspections and small repairs.
- Provides advisory services during equipment install, service and repair visits by instructing third parties and performing quality reviews to ensure that quality standards are being met.
- Reads and interprets equipment manuals to perform required maintenance and service.
- Reads and interprets electrical and mechanical CAD drawings, P&ID’s, and flow schemes
- Accurately prepares and submits inspection reports, service reports, time sheets, and expense reports in a timely manner to Field Service Coordinator or Field Service Manager.
- Adheres to JBT Marel dispatch and other employee policies.
- Inspection of assembled equipment, to ensure proper installation.
- Inspection of all operating parts to ensure proper operation within expected tolerances.
- Maintains inspection records of equipment; determining trends affecting equipment and assessing how to make corrections.
- Recommends equipment modifications to eliminate future performance problems and replacement part orders.
- Uses a variety of hand and power tools, electric meters and material handling equipment in performing duties.
- Interact with internal and external project managers during field projects.
- Consults with engineering team to resolve unusual problems in system operation and maintenance.
- Clearly and professionally interact with customer, regarding status of commissioning, daily.
- May supervise/train customer employees and/or employees in testing, tuning, and adjusting equipment to obtain optimum operating performance.
- Ensure that time sheets are signed off by the customer and inform customer prior to working additional time in which customers would be invoiced.
- Take and respond to customer service, emergency, and breakdown calls during business hours. (Could be asked to take calls after hours on occasions.)
- Travel, approximately 90%, up to 6 weeks at a time.
Benefits
- JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
