Field Service Technician - Hybrid - Forth Worth

Motorola Solutions•Fort Worth, TX

1d•$55,000 - $60,000•Hybrid

About The Position

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview DRN, a Motorola Solutions company, equips LPR cameras to scan license plates every day, building up a historical scan database that serves the clients and the entire network in generating more hits and recoveries. DRN maintains the largest database of scans and the numbers continue to grow daily. This is a role that requires our Field Service Phone Technician to guide field techs, national installers and customers through installations and troubleshooting of DRN LPR systems Job Description NOTE: Hybrid 3 days in Office and 2 Days Remote + Greater than 50% Travel This is a role that requires our Field Service Technician to be on the customer site(s) regularly. The area covered is the whole U.S. Provide excellent customer service to new and existing customers and internal customers by independently troubleshooting, installing, repairing and supporting customers on software and equipment such as, mobile and fixed cameras, solar panels, communication boxes. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly and timely.

Requirements

Must be able to pass a background check
MUST have a valid driver's license
High School Diploma or equivalent required
Must have experience with Google Suite OR Microsoft Office
You must be able to lift and operate 25 - 50 lbs
Must be a motivated self-starter with a drive to learn and self-managed to perform the required duties at a distance from direct supervision
Proven effective at working from home with little to no supervision
Detail oriented, highly organized and self-sufficient.
Must be able to effectively communicate in English, both written and spoken.
Have well-developed interpersonal communication skills and have the ability to effectively use judgment and initiative in resolving problems and providing information.
Ability to travel
Reliable transportation and a clean driving record
Have experience developing and enhancing strong client relationships
Creative problem solving skills
Networking, Technical Support & troubleshooting experience are crucial.
Strong knowledge of basic networking (how to configure an IP Address and subnet)
Basic understanding of Windows Command Prompt and Linux Terminal ( how to open, how to enter commands, understanding what is returned )
Strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling and routers

Nice To Haves

One year of IT or CompTIA A+ Certfication

Responsibilities

Working with customers and sales personnel to find solutions that meet customer needs
Evaluating installation sites and making recommendations for Camera Systems and Camera Kit Components at any given location.
Test systems to ensure they are working correctly.
Installing camera systems at the sites previously evaluated and troubleshooting systems as needed after installation
Ensure timely and accurate set up of all systems.
Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person including but not limited to, Systems Support, Installation and Servicing
Work with sales, SAM’s and project managers and development to respond to and resolve all client’s concerns.
May be required to adjust systems, including mechanical, software or hardware, to make equipment functional depending upon the environment.
Meet deployment timelines and give accurate assessments of completion dates for installations while onsite.
Communicate issues found in the field effectively with thorough descriptions for development debugging.
Maintain a log of customer interactions, customer requests and completed tasks for client and customer tracking.
Regular updates of shared documents regarding training material, customer requests and completed tasks (for learning.)