Field Service Operations Manager
About The Position
Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We believe our greatest asset is our people, and we are committed to hiring team members who are passionate about delivering industry-leading experiences to our customers across HVAC, refrigeration, critical environments, custom metal fabrication, energy performance, and specialty mechanical projects. As a Field Service Operations Manager, you will oversee our Syracuse field service operations, ensuring efficient and high-quality service delivery for HVAC, plumbing, and environmental services. You will also manage a team of field supervisors and service coordinators, drive revenue growth, and maintain P&L responsibility for the region. Are you a leader committed to delivering solutions that exceed expectations? Do you possess strong organizational skills and a sharp/acute/keen eye for detail? In this role, you will effectively manage and oversee the field service team, promptly meeting all customers’ needs. If this opportunity interests you, we invite you to join our team!
Requirements
- Bachelors’ degree or a minimum of 10 years of related work experience is necessary.
- Proven management experience in the mechanical service industry and P&L responsibility for a business with a revenue of more than $5M annually is required.
- Proficiency in standard office applications such as MS Word, Excel, Outlook, and general software navigation
- Ability to quote HVAC repairs and replacements
- Excellent customer service and leadership skills, including effective verbal and written communication
- Ability to work collaboratively with colleagues and staff with solid conflict management skills to create a team-oriented, results-driven environment
- Detail-oriented and highly organized, with the ability to handle multiple tasks and assignments
- Must have the integrity, enthusiasm, and willingness to represent the company in the most professional, positive manner
Nice To Haves
- Leadership experience in the HVAC or plumbing service industry and facilities management trades is preferred.
Responsibilities
- Oversee a dedicated team, including the Plumbing Manager, HVAC Field Service Supervisor, Environmental Service Field Supervisor, Plumbing Service Coordinator, HVAC Service Coordinator, and Environmental Service Coordinator.
- Monitor and manage contract execution and compliance with client commitments to ensure high-quality execution of all service work across trades.
- Efficiently schedule all work and help to develop and implement standard operating procedures to improve operational efficiency.
- Oversee P&L and develop/manage budgets, forecasts, and financial plans.
- Conduct financial reviews for all service work, providing feedback to the team.
- Assist in driving revenue growth through pull-through work and effective resource management.
- Foster strong customer relationships, ensuring satisfaction and repeat business.
- Lead, coach, and develop the field service team to meet customer expectations.
- Address and resolve conflicts effectively within the team, manage customer escalations, and ensure timely resolution of issues.
- Promote a safety-first culture among the field service team and conduct regular safety audits.
- Stay updated on industry trends, technologies, and best practices to ensure compliance with health and safety regulations and company policies.
- Ensure the field service team has the necessary tools and equipment while providing technical guidance and support.
Benefits
- Medical, dental, disability, and life insurance
- 401(k) with company match
- Competitive PTO, holidays, and additional incentives
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What This Job Offers
Job Type
Full-time
Career Level
Manager
