Field Service Network Administrator

Toyota Material Handling

4h•$65,400 - $105,000•Remote

About The Position

We’re seeking a passionate and dedicated Field Service Technical Specialist who brings technical knowledge and expertise to the table. In this role, you’ll provide engineering and technical support for iWarehouse products while collaborating with a dynamic and diverse team to achieve shared goals. We value innovative and creative ideas—yes, even during meetings (where snacks are always welcome). If you enjoy tackling challenges with positivity and a bit of humor, you’ll feel right at home here.

Requirements

Associate’s Degree in Engineering or Technical discipline preferred. Alternative degrees or extensive work experience in relevant industries will be considered.
ASE certification or technical training in hydraulics, electrical systems, engines and drivetrains.
Four or more years of experience providing technical support in the material handling, heavy equipment or related industries.
Experience with customer or dealer communications and operations a plus.
Competent in applicable PC applications.
Proficient in Microsoft Office programs including Word, Excel, and PowerPoint.
Strong communication skills.
Ability to present technical material to a technically diverse audience as well as a non-technically diverse audience.
Flexibility to travel for in-person training and customer visits (less than 25%)
Ability to be on a rotating 24/7 on-call schedule.
Works well in a team or individual environment.

Nice To Haves

Experience in the Material Handling Systems Industry.
Systems integration or networking exposure.
Understanding of various software programming languages (C, C+, Linux).
Understanding of wireless networking and networking infrastructure.
Additional knowledge of Raymond Material Handling equipment.
Project management experience.

Responsibilities

Be involved with new development projects as a field representative to understand impacts of new development activities on existing product lines as well as how new products will be supported once available to the field.
Collaborate with cross functional teams, including product development and engineering to incorporate user feedback and insights into product enhancements and updates.
Diagnose technical problems, investigate root causes, and provide accurate solutions to ensure customer systems operate smoothly.
Review and provide technical and professional feedback on technical publication documents and training programs
Creates and updates Standard Work Documentation
Provide updates and insights to new development efforts to field support teams
Act as initial subject matter expert on engineering development efforts and guides learning of field support teams
Interact with customers and Solutions and Support Centers to garnish feedback on products
Provide training to other employees, support centers, technicians, and customers.
Analyze data from iWAREHOUSE® systems to identify trends and troubleshooting steps

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Onsite Fitness Center & Occupational Health Clinic
Best in class work culture!