Field Service Manager

Alliance Technical Group • Carrollton, TX

30d • Onsite

About The Position

Alliance Technical Group is seeking a highly skilled Field Service Manager
to lead and support our team in delivering exceptional service for Continuous
Emissions Monitoring (CEM) Systems. This role combines technical expertise,
leadership, and customer engagement to ensure compliance, reliability, and
operational excellence.

Requirements

• 5+ years of experience in CEMS service.
• 2+ years in a management or supervisory role.
• High school diploma or equivalent; college coursework or formal technical training preferred.
• Valid driver’s license and ability to meet company Motor Vehicle Review standards.
• Strong written and verbal communication skills.
• Excellent documentation and organizational abilities.
• Self-motivated with a passion for problem-solving in dynamic environments.
• Proven ability to build and maintain positive customer relationships.
• Proficiency in Microsoft Office Suite (Word, Excel).
• Strong attention to detail and ability to multi-task effectively.
• Professional demeanor and ability to represent the company with integrity.
• Accurate typing, proofreading, and basic math skills.
• Ability to stand, walk, bend, crouch, and stoop consistently.
• Lift objects up to 50 lbs. regularly.
• Climb ladders and stairs; operate tools requiring dexterity.
• Distinguish color shades for accurate testing and calibration.
• Regular overnight travel required.

Nice To Haves

• Preferred certification as a Journeyman Electrician and/or Instrumentation and Controls.

Responsibilities

• Oversee on-site service and maintenance of CEM Systems, ensuring optimal performance and compliance.
• Plan and coordinate service visits with customers, maintaining strong client relationships.
• Collaborate with project management and engineering teams to support system installations and startups.
• Manage service department schedules, both field and internal, for maximum efficiency.
• Prepare and present proposals for support contracts.
• Track and document maintenance and QA activities, ensuring accuracy and compliance.
• Review and coordinate Diagnostic and Recertification events.
• Audit technician timesheets, expenses, and service reports for accuracy.
• Prepare and review invoices for all field work.
• Provide technical guidance and support to field technicians and engineers.
• Conduct annual performance reviews for technicians, fostering growth and development.
• Monitor department KPIs and work with leadership to identify improvement opportunities.
• Serve as a primary point of contact for customer technical support calls.

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts
• 401(K) Plan with Competitive Match
• Continuing Education and Tuition Assistance
• Employer-Sponsored Disability Benefits
• Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO), Paid Holidays, & Bonus Floating Holiday (if hired before July 1st)
• Profit Sharing or Individual Bonus Programs
• Referral Program
• Per Diem & Paid Travel
• Employee Discount Hub

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED