Field Service Manager

Integrated Electrical Services, Inc.•Massillon, OH

61d•Onsite

About The Position

The Field Service Manager is responsible for managing, coordinating, prioritizing, and growing all aspects of field service operations. This includes large project supervision, installation, start-up, service pricing, and ensuring customer satisfaction. The role also entails overseeing the overall profit and loss of the operating unit, recruiting, and developing personnel. The successful execution of these responsibilities requires timely completion of tasks within or under budget while maintaining customer satisfaction.

Requirements

High school diploma required.
In-depth knowledge of motor repair and field service experience.
Experience in field service, motor repair, and project management.
Proficiency in Microsoft Excel and Word.
Strong customer interface skills.
Hardworking, detail-oriented, and able to direct personnel positively.
Effective oral and written communication skills.
Strong managerial and team skills to lead multi-disciplinary teams.

Responsibilities

Manage all field and in-house (Service Engineers and Technicians) assignments based on contract size and timing.
Implement business strategy set by the General Manager to drive growth in the operating unit.
Maintain and educate the field workforce through performance reviews, discipline, and training (on-site training, seminars, etc.).
Ensure employees follow all necessary safety procedures and use proper safety equipment.
Maintain a comprehensive field service work file with scope of work details to inform service personnel.
Identify areas of improvement and make recommendations for operational efficiency.
Communicate with personnel to analyze work scope, current procedures, and areas for continuous improvement.
Oversee and process all field personnel timesheets, travel, and other expenses.
Provide technical support to customers and field personnel as needed.
Mentor field personnel in general activities, specialized skill sets, and project specifications.
Manage and coordinate Field Service Department activities.
Prepare quotations and special project proposals, ensuring timely completion.
Process completed projects through billing in a timely manner while providing monthly revenue and margin forecasts.
Recruit, develop, and retain qualified personnel for all shop priorities.
Ensure a succession plan is in place for departmental needs.
Travel to customer locations to strengthen relationships and expand into new market segments.
Perform periodic safety audits on field projects to ensure adherence to company safety policies.
Monitor and address material and process nonconformance to prevent recurring issues.
Investigate accidents or near-misses to assess and improve safety practices.
Maintain professionalism when interacting with customers, employees, vendors, and service providers.
Lead by example, advocating for and adhering to all quality, safety, and environmental procedures.
Provide support for special projects as assigned by the General Manager, which may evolve into primary responsibilities.