Field Service Manager
About The Position
Looking for more than just a job? MKD Electric offers careers. Rewarding careers at that! We provide excellent benefits, training, educational opportunities, and promote from within the company. For over twenty years, we have designed, built, installed, and maintained our clients’ systems, projects, and facilities with a wide range of service offerings. We focus on safety, value, and quality as well as building and maintaining lasting relationships with a variety of national clients in renewables, data centers, oil and gas, food and beverage, manufacturing, chemical, and pharmaceutical fields. Quickly moving into other industries, we are a fast-paced and agile company looking for a best in class Field Service Manager willing to roll up their sleeves and exude a passion for the field.
Requirements
- High school diploma or GED required.
- 7+ years of hands-on experience is required on electrical systems.
- Strong written and verbal communication skills are required to communicate in an effective and professional manner with internal and external clients.
- Ability to work independently without close supervision.
- Possess and maintain a valid driver’s license.
- Must be willing and able to work nights, weekends, and holidays, as needed to meet customer requirements.
- Ability and willingness to review emails/answer calls periodically on the weekend.
- Some travel is required. Willingness to travel outside of assigned territory, including overnight stays, as necessary to meet customer requirements.
- Must live or be willing to move to within a 90-minute drive of service coverage area.
- Requires a NICET or NETA 4 certification.
Nice To Haves
- Prefer OSHA 30-hour, MSHA, NFPA 70-E, and CPR/First Aid, company can/will provide the above safety training.
- Prefer an associate degree from an accredited 2-year technical college in Electrical Technology or graduated from an accredited 4-year electrical apprenticeship program OR similar experience and training from the Military
Responsibilities
- Hold project team responsible for safety policies as defined in our employee handbook
- Drive MKD Safety culture
- Coordinate efforts with the Safety Department to ensure that site safety issues are being resolved
- Responsible for regularly tracking performance in the following areas for projects that fall under your responsibility
- Attend project closeout meetings as frequently as possible
- Ensure feedback is given on the performance of the project/individual team members at the end of each project
- Audit Site Manager’s performance regarding the training and development of their reports (on a bi-monthly basis)
- Develop and communicate individual team member goals
- Coach and guide senior level team members in application of training techniques
- Develop training courses or programs as directed by the Division Manager (or above)
- Lead/Conduct training courses for field personnel as directed by the Division Manager (or above)
- Complete a minimum of one PBE (Project Based Evaluations) per site lead per month
- Review PBEs with site lead upon completion, to track team member’s progress
- Prepare reviews, suggest merit increases for your reports on an annual basis
- Once approved by the Vice President, conduct in person reviews with direct reports
- Coordinate with HR to review complaints, offences, or performance issues in the field
- Determine what disciplinary actions are required conduct disciplinary meetings with Team Member
- Develop Performance Improvement Plans (PIP) for repeat offenders
- Coordinate with the recruiting team to review candidates
- Complete interviews as Division needs arise
- Coordinate with Division Manager to develop offers for potential new hires
- Assign and schedule new hires for position specific onboarding
- Conduct position specific training/orientation with newly hired team members
Benefits
- On the job training with fully accredited training programs
- Eligibility to Medical, Dental, and Vision benefits and 401K with company match
- Access to opportunities to expand your skill set and share your knowledge with others across the organization
- Company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career growth & development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
101-250 employees
