Field Service Manager

Intuitive•Phoenix, AZ

About The Position

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive . As a global leader in robotic-assisted surgery and minimally invasive care , our technologies—like the da Vinci surgical system and Ion —have transformed how care is delivered for millions of patients worldwide. We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world. The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life. If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare , you’ll find your purpose here.

Requirements

Bachelor’s Degree preferred in mechanical, biomedical, electronics engineering, or equivalent
5 years hands-on field experience working as a field service representative
3 years as a manager in the medical industry or equivalent preferred
Familiarity of hospital operating room protocols, anatomic terminology and knowledge a plus
Ability to multi-task and adapt to change without losing focus of priorities
Strong communication, influence, leadership, conflict management and negotiation skills
Capable of working effectively in cross-functional project teams
Must possess strong attention-to-detail, individual initiative, and sense of ownership
Ability to prioritize and smoothly manage multiple competing deadlines and tasks
Excellent written and verbal communication skills
Highly ethical, highly energetic character, with a desire to help customers
Proficient knowledge with computers and standard software applications
Ability to travel 50% - 75%