Field Service Manager
About The Position
Continue Your Career as a Service Manager in a Growing Company Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there's a place for you here. Be a problem-solver, a closer, a futurist-whatever drives you. At ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we'll be proud to have you on the journey. Do we have your attention? Keep reading. As the Field Service Manager for Brenton, you will contribute to the success of the company by leading the field service team, while combining your technical expertise and interpersonal skills to provide our clients with best-in-class service. The position is located in our Alexandria, MN office. Are you motivated about this work?
Requirements
- Four-year degree in Sales, Engineering, or Business highly desired.
- Five+ years of combined experience in field service and customer service.
- Proven track record of exceeding business goals and metrics.
- Ability to professionally represent the company via physical, written, and oral communication.
- Must possess top-level business management, interpersonal and facilitation skills.
- Proficient Computer Skills; Salesforce, ERP (Syteline), AutoCAD, Microsoft Office Applications.
Nice To Haves
- Experience leading a team of traveling technicians preferred
- Knowledge of industry and applications preferred
- Computer literacy, esp. with MS Office
Responsibilities
- Team Leadership and Supervision – Hiring, training, coaching and evaluating technical field service team members to ensure high performance, productivity and compliance with company policies.
- Technical Leadership and Ownership – Owns all customer/site technical issues and operational execution related to the equipment/customer from installation to life span of equipment
- Customer Service Standards - Enhancing a world class, customer centric service culture throughout the team.
- Sales and Revenue Goals – Driving aftermarket service sales to meet or exceed established revenue and margin targets while aligning with overall business goals and expectations.
- Process Improvement – Identifying and implementing improvements in workflow, processes, and divisional and corporate strategic initiatives.
- Reporting and Analytics – Monitoring key performance indicators (KPIs), analyzing customer and component trends, and creating action from that data to drive targeted growth. PDCA and problem-solving methodology is critical for success.
- Ensuring efficient and accurate use of business systems, acting as the subject matter expert and primary trainer for team members.
- Backfilling team responsibilities when appropriate and necessary to maintain customer responsiveness and service continuity.
- Managing multiple projects simultaneously while maintaining attention to detail and prioritizing effectively.
Benefits
- In addition to growth opportunities, as a Pro Mach employee, you receive more than just a paycheck.
- The education and experience you bring to a role with us matter.
- Placement within our salary range is determined based upon years of directly relatable experience for your position.
- These components, along with local and national compensation survey data, contribute to deciding a candidate's potential starting rate of pay.
- Total compensation includes your salary, comprehensive medical/dental/vision programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
- And because we understand the importance of feeling protected, there is no waiting period for benefits – you are eligible on your first day of employment!
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What This Job Offers
Job Type
Full-time
Career Level
Manager
